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Ladies and Gentlemen

Unfortunately, the casino does not respond to my GDPR request and does not provide me with a free copy of my deposits and withdrawals in accordance with Art. 15 GDPR.

Kind regards

Eric G*****

Sehr geehrte Damen und Herren, 

das Casino reagiert leider nicht auf meine DSGVO-Anfrage und stellt mir keine kostenfreie Kopie meiner Ein- und Auszahlungen gemäß Art. 15 DSGVO zur Verfügung. 

Mit freundlichen Grüßen 

Erik G*****

Dear erikglaeser1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account is still accessible? From which period you’d like to receive your transaction report?

Moreover, I would like to inform you, that most casinos save information like this only for a specific period of time (for example 3 months, one year etc.) therefore, I am not sure we will be able to help you with this matter.

Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

According to Article 5 of the General Data Protection Regulation (GDPR), every consumer in the EU has the right to receive information about the storage of their personal data. The casinos have to provide this data.

In addition, you are also subject to EU money laundering laws, which means that you must store data on payments for 10 years in particular.

The account is no longer accessible because I am permanently banned. I want last year's data.

Kind regards

Eric G*****

Hallo Petronela,

nach Art. 5 Datenschutzgrundverordnung (DSGVO) hat jeder Verbraucher in der EU das Recht, eine Auskunft über die Speicherung seiner personenbezogenen Daten zu erhalten. Die Casinos müssen diese Daten bereitstellen.

Außerdem unterliegen Sie auch den Geldwäschegesetzen der EU, sodass Sie insbesondere Daten über Zahlungen 10 Jahre speichern müssen.

Das Konto ist nicht mehr zugänglich, da ich dauerhaft gesperrt bin. Ich möchte die Daten des letzten Jahres.

Mit freundlichen Grüßen

Erik G*****

Thank you very much, erikglaeser1, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello erikglaeser1,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please help erikglaeser1 with his request?

Nice to meet you,  Erikglaeser1! We have already sent you a document with your transactions statement, so check it on your email, please.

Sincerely,

Jet Casino!

Hello,

You can close the case.

Kind regards

Eric glasses

Hallo,

Sie können den Fall schließen.

Mit freundlichen Grüßen

Erik Gläser

Dear erikglaeser1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru