Locowin Casino - L'account del giocatore è stato bloccato.

I've been playing at locowin since last year... I've already lost over €20,000 in a short time! Well, I won, almost €17,000.. account was blocked immediately after click completed withdrawal and documents were required for further verification... I disclosed everything even my marriage certificate was required at some point! Now, after 4-5 days of testing, I was simply blocked and excluded from locowin... what should I do next? I ask for help

Ich spiele seit letzten Jahr bei locowin… habe auch schon in kurzer Zeit über 20.000 € verloren! Nun, habe ich gewonnen, knapp 17.000.€ … Konto wurde sofort gesperrt nach klicken fertig Auszahlung und es wurden Dokumente zur weiteren Verifizierung verlangt… ich habe alles preisgegeben sogar meine Heiratsurkunde wurde irgendwann verlangt! Nun nach 4-5 tägiger Prüfung wurde ich einfach von locowin gesperrt und ausgeschlossen… wie soll ich weiter verfahren! Ich bitte um Hilfe

Dear Goldkind,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Hello and thank you, the same day I filed the complaint here! I had another corresponding mail with a payment request and a deadline of. 8 hours set! The money was paid out after 7 hours. The case can thus be closed

Hallo und danke, am gleich Tag als ich die Beschwerde hier einreicht! Hatte ich nochmals eine entsprechend Mail mit auszahlungsforderung und einer Frist vo. 8 Stunden gesetzt! Das Geld wurde nach 7 Stunden ausgezahlt. Der Fall kann somit geschlossen werden

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Goldkind, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru