Malina Casino - Il ritiro del giocatore è stato rifiutato.

Hi, I am writing to strongly advise you not to play on Malina casino.

The problem I encountered is very simple, I deposited 2/3 times via postepay, I accumulated the sum of € 300 in winnings, I made a first withdrawal request, waiting a week, and I received an email from their "financial sector" telling me the deposit had been canceled because my bank rejected the deal. They then sent me another email advising me to load a minimum amount from the same card to unlock the phantom technical problem that had prevented the withdrawal, like the chicken, I paid another € 20, and in the end I made another withdrawal request but getting the same result "withdrawal canceled" .. The only advice I can give you is not to play on Malina casino 'they are SCAMS- sure they will also be nice in live chat but they don't pay the winnings .. BAD EXPERIENCE.

I hope no one plays there anymore and I say it for you .... DON'T BE FRIED LIKE ME.

Salve scrivo per consigliarvi vivamente di non giocare su Malina casino'.

Il problema che ho riscontrato è molto semplice, ho depositato 2/3 volte tramite postepay, ho accumulato in vincite la somma di 300€ ho fatto una prima richiesta di prelievo, attendendo una settimana, e ho ricevuto una mail dal loro "settore finanziario" che mi diceva che il deposito era stato cancellato perché la mia banca aveva respinto l'operazione. Mi hanno inviato poi una altra mail consigliandomi di caricare un importo minimo dalla stessa carta per sbloccare il fantomatico problema tecnico che aveva impedito il prelievo, io come il pollo, ho versato altri 20€, e alla fine ho fatto un altra richiesta di prelievo ma ottenendo lo stesso esito "prelievo cancellato".. L'unico consiglio che vi posso dare è quello di non giocare su Malina casino' sono dei TRUFFATORI- certo saranno anche gentili in chat live ma non pagano le vincite..ESPERIENZA PESSIMA.

Spero non ci giochi più nessuno e lo dico per voi....NON FATEVI FREGARE COME ME.

Dear fumbacchio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your withdrawal has been cancelled?

If there’s any relevant communication, please forward it along to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela, I'll answer you without problems and I hope my words are not filtered, in order of question:

1) before making the withdrawal "request" my account was not verified - this already seemed very strange to me - I "simulated" the operation and realized that I could perform it even though I had not sent them my documents acknowledgment, at that point I was the same to contact the live chat pointing out to the guy who replied that their system allowed me to "withdraw" without ever having received the documents from me immediately after I told him that I could attach them, or the same in live chat or by email (if he had given me a reference) but as if the problem was not his the guy in the live chat reassured me by telling me that I did not have to send my identification document and if it was needed I would have been asked directly by their "highly efficient" financial sector .... at that point, alas, I already understood that I would never have collected the winnings.

2) as far as the matter of winnings linked or not to welcome bonuses or other types of bonuses is very simple my answer; the winnings were made only and exclusively with real balance as I have never accepted neither welcome bonus nor other bonuses on subsequent top-ups just to avoid being stuck in possible infinite turns waiting to transform the bonus balance into real balance ... but as I am telling you I was screwed anyway as they never paid me anyway

3) regarding the last question you asked me or the fact of receiving explanations regarding the cancellation of my withdrawal requests, I can only say that after endless waits, i.e. 5 working days, the financial sector contacts me and tells me that my bank had not accepted their request to pay me the money.

Salve Petronela, ti rispondo senza problemi e spero che le mie parole non vengano filtrate, in ordine di domanda:

1) prima di effettuare la "richiesta" di prelievo il mio account non è stato verificato -già sta cosa mi sembro' molto strana- "simulai" l'operazione e mi accorsi che la potevo eseguire nonostante non avessi inviato loro i miei documenti di riconoscimento, a quel punto fui stesso io a contattare la chat live facendo presente al tizio che mi rispose che il loro sistema mi permetteva di "prelevare" senza aver mai ricevuto da me i documenti subito dopo gli dissi che li avrei potuti allegare, o stesso in chat live o tramite mail (se me ne avesse data una di riferimento) ma come se il problema non fosse il suo il tizio della chat live mi rassicuro' dicendomi che non dovevo inviare il mio documento di riconoscimento e qualora ce ne fosse stato bisogno mi sarebbe stato chiesto direttamente dal loro "efficientissimo" settore finanziario.... a quel punto ahime' già capii che la vincita non l'avrei mai riscossa.

2) per quanto il discorso delle vincite legate o meno ai bonus di benvenuto o altri tipi di bonus è molto semplice la mia risposta; le vincite sono state fatte solo ed esclusivamente con saldo reale in quanto non ho mai accettato né bonus di benvenuto ne altri bonus sulle successive ricariche proprio per evitare di restare bloccato in possibili rigiri infiniti in attesa di trasformare il saldo bonus in saldo reale... ma come vi sto raccontando sono rimasto fregato lo stesso in quanto comunque non mi hanno mai pagato

3)per quanto riguarda l'ultimo quesito che mi hai posto ovvero il fatto di ricevere spiegazioni in merito all'annullamento delle mie richieste di prelievo ti posso solo dire che dopo attese infinite vale a dire 5 gg lavorativi mi contatta il settore finanziario dicendomi che la mia banca non aveva accettato la loro richiesta di versarmi i soldi.

Thank you very much, fumbacchio, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello fumbacchio,

I looked at your complaint and will do my best to help you. I would like to invite Malina Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Viliam, thank you for the moral support, but I am sorry to inform you that on a practical level I will never be able to be helped because after I was made fun of by the very scarce Malina casino I proceeded to close the game account, consequently my report is was only and exclusively done "for good" to prevent other players from being screwed in the future.

Thank you for your support and please publish my recommendations with the hope that they will be a contribution to the community of potential Malina casino customers.

Ciao Viliam, ti ringrazio per il supporto morale, ma mi dispiace comunicarti che a livello pratico non potrò mai essere aiutato in quanto dopo che sono stato preso in giro dallo scarsissimo Malina casino ho provveduto a chiudere il conto gioco, di conseguenza la mia segnalazione è stato solo ed esclusivamente fatta "a fin di bene" per evitare che altri giocatori vengano fregati in futuro.

Vi ringrazio per il sostegno e vi prego di pubblicare le mie segnalazioni con l'auspicio che siano un contributo per la comunità di possibili clienti di Malina casino.

Dear fumbacchio,

assuming that you have closed your game account can I close your complaint?

Dear CasinoGuru,

We will now provide you with an explanation of the case. The player requested a withdrawal, which we proceeded with paying out from our side.

Unfortunately, the payment got rejected by the bank of the player and we proceeded with offering alternatives, in order to complete the payment to the player.

We will attach to our reply now the email that was provided in the native Italian language of the player, along with a translated version in English.

The email contains the explanation of the occurred: payment rejected by the bank of the player, along with our offer of alternative methods as to proceed with the payment.

The player did not wish to cooperate and played down his balance without accepting the alternatives offered.

After that, the game account got closed upon request from the player.

We are sorry for the occurred, however, the payment has been obstructed by a technical reason outside of our reach or direct control.

Please, note that the Malina team has tried to provide all available alternatives, which would allow the player to receive his withdrawal request.

We do hope this reply will clarify the case for all parties involved.

Kind regards,

Malina Administration

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.