MostBet Casino - Il giocatore ha difficoltà a ritirare le vincite a causa di attività sospette.

Goodnight

My experience at the house has not been favorable at all.

I was able to deposit normally, with this deposit I took a risk on the moves and got a big win... so far I'm very happy with my luck.

The frustration started when I started trying to make withdrawals.

At first the site was down for me.

I contacted the support team and they said there was a suspicion of fraud on my account.

The website came back, I tried to make withdrawals, I couldn't.

They sent an email asking for ID, CPF. Driver's license and proof of deposit...I sent them as requested in the email.

After that, I made a withdrawal of 9500 reais, deposited into my account smoothly.

After that the site was down again.

I contacted chat and said they again suspected fraud.

The website came back the next day and I tried to make the withdrawal again.

It was refused and the site would go offline when attempts were made to make new withdrawals.

I received the email that says about sending photos and selfies with a credit card, I thought what if I didn't use a credit card to make deposits on the house. Hoping to be able to make withdrawals, I sent it.

Even so, I was unable to make new withdrawals.

Today I received a new email asking for proof of address, water or electricity bill.

I can't understand these requests for documents every day, it makes the process slow.

So far I have not been able to withdraw my funds.

My mostbet id: ******

Boa noite

Minha experiência na casa não está sendo nada favorável

Consegui depositar normalmente, com esse depósito eu arrisquei nas jogadas e obtive um grande ganho...até aí felicíssima com a.minha sorte.

A frustração começou quando eu comecei a tentar realizar saques.

No.primeiro saquem site ficou fora do ar pra mim.

Entrei em contato com a equipe de suporte disseram que houve uma suspeita de fraude em minha conta.

O site voltou tentei realizar saques não consegui.

Enviaram um e-mail pedindo RG, CPF. Carteira de motorista e comprovante de depósito ...enviei como solicitado no e-mail.

Depois disso realizei um saque de 9500 reais depositado em minha conta tranquilamente.

Depois disso o.site ficou fora do ar de novo.

Fiz o contato com chat disse que novamente suspeita de fraude.

O site voltou no dia seguinte tentei realizar o saque de novo.

Foi recusado e o site ficava gora do ar quando fazia a tentativa de realizar novos saques.

Recebi o e-mail que fala em mandar fotos e selfie com cartão de crédito, pensei como assim se eu não utilizei cartão de crédito pará fazer depósitos na casa. Com esperança de conseguir realizar saques eu mandei.

Mesmo assim não consegui realizar novos saques.

Hoje recebi um novo e-mail pedindo comprovante de endereço conta de agua ou luz.

Não consigo entender esses pedidos de documentos todos os dias, torna.o processo lento.

Até agora não consegui sacar meus fundos.

Meu id na mostbet: ******

Dear renatatiemi3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was the voucher you used to deposit in the casino bought with a credit card?
• Could you please forward the email with the accusations made against you to my email at tomas@casino.guru? Alternatively, post the screenshots of it here.
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent you the email

Eu mandei o email pará vc

I didn't use the bonus on the house

Eu não utilizei bonus na casa

I can't see any mention of accusations of fraud in the screenshots you provided. Could you please send me the correspondence in which the accusations are made? Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear renatatiemi3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning

I was unable to make my withdrawal nor did they send me another document verification email

Bom dia

Eu não consegui fazer a minha retirada nem me mandam mais email da verificação de documentos

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I am sorry but you haven't responded to my questions.

To proceed further with your case please respond to my questions:

• Could you please send me the correspondence where the casino makes any reference to fraud? Send the information to my email at tomas@casino.guru
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Dear renatatiemi3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.