Mr Bet Casino - Il giocatore è stato accusato di aver aperto più account.

I tried to enter my account and they tell me that I have multiple accounts, which is not true and they blocked my account with all my earnings.

It is a fraud.

Intenté ingresar a mi cuenta y me dicen que tengo múltiples cuentas, cosa que no es cierta y me bloquearon la cuenta con todas mis ganancias.

Es un fraude.

Dear Ana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ana1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.