OXI Casino - Il giocatore sta lottando per ritirare le sue vincite.

Hello, the casino itself is very good, it has a lot of variety of games and the day I registered I already read the withdrawal condition of €400 every two days, so far so good... but what I didn't understand and I still don't have solution is that on 2022-07-29 11:28:09 I requested my first withdrawal of €400 and it still appears in pending status... I write to customer service to see what happens and I am surprised to see that they answer this .>>>>Unfortunately, your account was not found. Please provide your username or email that you used when registering. This is necessary to check the information. Thank you.<<

Hola,el casino en si esta muy bien,tiene mucha variedad de juegos y el dia que me registre ya lei la condicion de retiradas de 400€ cada dos dias,hasta ahi bien...pero lo que no me eplico y aun no tengo solucion esque el 2022-07-29 11:28:09 solicite mi primer retiro de 400€ y aun me aparece en estado pendiente...escribo a atencion al cliente para ver que pasa y me llevo la sorpresa al ver que me contestan esto.>>>>Unfortunately, your account was not found. Please provide your username or email that you used when registering. This is necessary to check the information. Thank you.<<<cuando me conectado a atencion al cliente ni ha habido problemas y me contestan esto.Estoy muy enfadado porque de momento me siento engañado,espero no tener que llegar a mas.Cuando se solucione cambiare mi reseña a positiva.

Dear Raul_r6,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you received any registration email?

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, if my account is completely verified, they sent me an email confirming it... supposedly they tell me that it depends on the job they have, but of course in other casinos they accept it in less than 24 hours...

Hola,si mi cuenta esta completamente verificada,me mandaron un correo confirmandolo...supuestamente me dicen que depende de la faena que tengan ellos,pero claro en otros casinos te lo aceptan en menos de 24 horas..

I fully understand your frustration, Raul_r6. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Could you please advise if your account is accessible now? Thank you.

I mean, if I understood you correctly. Are they going to make me pay all the total money that I have in the account in 2 weeks?

Osea,si te entendido bien.Van a hacer que en 2 semanas me paguen todo el dinero total que tengo en la cuenta?

I mean that we allow two full weeks for each casino to process withdrawals and only then we intervene. Please bear with me for another 5 days and if there are no developments by the end of this week, we will intervene.

Dear Raul_r6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.