Rabona Casino - Il deposito del giocatore non è mai stato accreditato sul suo conto.

I made a deposit of € 100 on 9/2/22 credited regularly to my bank account but nothing was credited to my gaming account, made several calls but no complete answer and no money.

Ho effettuato un versamento da 100€ il 9/2/22 accreditato regolarmente sul mio conto bancario ma non mi è stato accreditato nulla sul conto gioco, fatte diverse chiamate ma nessuna risposta esaustiva e niente soldi.

Dear Loris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Today is a month from the payment, the bank says it has regularly sent the money to the recipient, instead the assistance of the casino after having had several reports to date asking for updates, they had the courage to ask me for the payment screen, too bad I have it. already sent about ten times. Worst casino and worst assistance ever seen in at least 20 years as a player.

Oggi è un mese dal versamento, la banca dice di aver inviato regolarmente i soldi al destinatario, invece l'assistenza del casinò dopo aver avuto diverse segnalazioni ad oggi chiedendo aggiornamenti hanno avuto il coraggio di richiedermi lo screen del versamento, peccato che l'ho inviata già una decina di volte. Il peggior casinò e la peggior assistenza mai vista in almeno 20 anni da giocatore.

Thank you for the updates, Loris. Would you be so kind and forward me the official statement/letter from the bank regarding this situation? Also, please forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru. Thank you in advance.

Dear Loris,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.