1xBet Casino EC - Il saldo del giocatore è stato detratto ingiustamente.

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Dear falexanderbd,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please confirm if the casino is alleging that you have initiated a chargeback?
2. Have you previously made any successful deposits at this casino?
3. Could you kindly specify the payment method you used for your deposits?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for taking my case. Here are the answers to your questions:

1. Regarding the chargeback: No, I have NOT initiated any chargeback with my bank. The casino (1xBet) is the one that manually deducted the funds from my balance on February 19th, claiming they did not receive the money, even though the deposits were successfully processed weeks prior.

2. Successful deposits: Yes, I have made several successful deposits before and even after that specific date (Feb 2nd). All of them were credited and played without any issues, which proves that my bank and my payment method are working correctly. These three specific deposits totaling $1,000 are the only ones the casino has unfairly retracted.

3. Payment method: I used Bank Transfer via the local processor PagoSeguro / PagoEfectivo (Do-payment Ecuador).

I am attaching the official bank receipts from Banco Pichincha for the three missing deposits ($500, $300, and $200) including their "Biller Authorization" codes, and a screenshot of the formal inquiry I sent to the payment processor.

Best regards.

Falexanderbd.

Dear falexanderbd,

Thank you for your response. I would greatly appreciate it if you could forward your bank statement covering the relevant period directly to my email at [email protected]. Additionally, if possible, could you also attach a screenshot of your transaction history from your casino account?

Thank you for your cooperation.

Attila, I have just sent the corrected bank statement for February 2025 to your email. Please note a key technical detail: the transactions were originally initiated on January 31st, but they were officially settled and reflected in my bank statement on February 2nd.

The statement clearly shows all the deposits from that period, including the $500 one that was successful and the three others ($500, $300, and $200) that 1xBet removed manually on February 19th. As I mentioned, the casino did this without any notification or record in my transaction history, which is a complete lack of transparency.

Attila, I need to make a vital correction regarding the date in my previous messages. The deposits and the manual balance removal occurred in 2026, not 2025. My bank statement correctly reflects February 2026.

I apologize for this clerical error in my previous posts. All evidence provided (bank receipts and statements) corresponds to the year 2026. This confirms the timeline: transactions initiated on January 31st, 2026, settled on February 2nd, 2026, and removed by the casino on February 19th, 2026.

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear falexanderbd,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from 1xBet Casino EC to join this conversation and assist in addressing the complaint.

Dear 1xBet Casino EC,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear falexanderbd,

Thank you for bringing this matter to our attention.

We would like to inform you that your complaint has been accepted and is currently under review. Our team is carefully examining all the details provided, including the information related to your transactions and the supporting evidence.

Please be assured that we are conducting a thorough investigation in order to clarify the situation and reach an appropriate resolution. Should any additional information be required, we will contact you accordingly.

We appreciate your patience and cooperation.

Kind regards,

1xBet Team

Hello falexanderbd,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru