1xBet Casino - I fondi del giocatore sono stati confiscati dopo la chiusura dell'account.

Complaint Title: 1xBet confiscated my balance and only partially refunded deposits after account closure.

Complaint Details:

I am filing this complaint against 1xBet regarding my account ID [ 1139563051].

On December 12, 2025, my account balance was 42,058.5 EGP. Following a "rigorous investigation" by the Security Department, the company decided to terminate our collaboration and close my account based on allegations of "multi-accounting".

While the company's notice stated they would refund the account balance as it stood at the start of the investigation (minus voided winnings), they have only refunded 8,511 EGP to me.

This is unfair and unacceptable for the following reasons:

My recent deposits on December 11th and 12th alone totaled 22,357 EGP (13,857 + 3,500 + 2,000 + 3,000).

The amount refunded (8,511 EGP) does not even cover 40% of my latest deposits, let alone my total balance of 42,058.5 EGP.

The company explicitly stated in their email that they would ignore any further questions or communication from my side regarding this case.

I am requesting the help of Casino Guru to mediate this dispute. At the very least, I am entitled to a full refund of my original deposits totaling 22,357 EGP, as the company cannot legally seize my deposited principal. I have attached screenshots of my balance, my transaction history, and the email received from their security team as evidence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ____ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the verification of your identity and account? Which documents did you provide during the process?
• Have you accumulated your winnings with the help of a bonus or a promotion?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Hamzaahmedmuhamed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.