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Good evening, I have a problem, I made my deposit with a visa and when I withdraw my funds, the visa option does not appear and it does not let me withdraw in other methods, someone could help me.

buenas noches, tengo un problema ,hice mi deposito con visa y a la hora de retirar mis fondos ,no me aparece la opción de visa y tampoco me deja retirar en otros métodos, alguien podría ayudarme.

Dear JR31,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

Thank you in advance for your reply.

Best regards,

Petronela

Hello, good evening, if you check my account, they did not inform me of an alternative method that works, I tried to withdraw from all the methods that come up and none of them let me and I just skip the message

Hola buenas noches, si verifique Mi cuenta, no me informaron de algún método alternativo que funcione, intente retirar de todos los métodos que me salen y ninguna me deja y solo me Salta el mensaje

Could you please try to contact the casino regarding the issue? Much likely you will be advised to place a minimum deposit to verify an alternative payment method and afterwards, to be able to withdraw your winnings. Could you please advise if your account was verified already in the past?

Dear JR31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.