22bet Casino - Il ritiro del giocatore è ritardato.

Good evening! I've submitted all the necessary identification documents, which have been accepted, but the casino is still not allowing me to withdraw my winnings!

They keep telling me to wait for their specialists! It's the same thing over and over again.

καλησπερα ! Εδώ στείλει όλα τα απαραίτητα για την ταυτοποίηση τα οποία έχουν γίνει δεκτά και το καζίνο δεν με αφήνει να κάνω απόσυρση τα κέρδη μου !

μου λένε να περιμένω τους specialists ! Συνεχώς το ίδιο

Dear vasileior,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Has your withdrawal request been pending for too long or you haven't been able to request a withdrawal at all? Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear vasileior,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.