Alf Casino - L'account del giocatore è stato chiuso.

I made some winnings at the casino and my account with the balance inside was blocked and I can no longer access it.

Ho affettuato delle vincite al casino e mi e stato bloccato il conto con il saldo all interno e non vi posso piu accedere

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

The winnings were accumulated through slots, I was never asked for verification, I played both with bonuses and with real balance

le vincite sono state accumulate tramite slot , la verifica non mi e stata mai chiesta, ho giocato sia con bonus che con saldo reale

Thank you very much for your reply, Mando001. Have you tried contacting the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

they only said this

hanno detto solo questo

Dear Mando001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Alf Casino representative to join this conversation.

Dear Alf Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Mirka,

We kindly request to check the information provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you in advance.

Kind Regards,

Alf Casino Team

Dear Alf Casino,

I sent you an email with request for additional information.

Please check your inbox at your earliest convenience.

Thank you.

Dear Mirka,

We would like to inform you that our team is reviewing your request and we'll return to you shortly with a clear update.

Thank you for your cooperation.

Kind Regards,

Alf Casino Team

Dear Alf Casino,

We will be waiting for your update.

Thank you for your cooperation.