AllySpin Casino - Il prelievo del giocatore ha subito un ritardo.

Good evening

I am having a payment problem with the Allyspin casino. I have 3 payments in progress for a total of 1150 euros since June 19th. I have contacted support several times but nothing, they find various excuses. Can you do something to recover this money?

Thank you

Buonasera

Un’informazione sto riscontrando un problema di pagamento con il casinò Allyspin ho 3 pagamenti in corso per un totale di 1150 euro dal 19 giugno, ho contattato più volte l’assistenza ma niente trovano varie scuse ,voi potete fare qualcosa per recuperare sti soldi?

grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Peppe7979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Peppe7979,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, thank you. Today the 500 euros from June 19th arrived. Now I'm waiting for 2 more withdrawals made on June 20th and June 23rd. I'll keep you informed. Thank you.

Ciao Karla ti ringrazio oggi sono arrivati i 500 euro del 19 giugno adesso sono in attesa di altri 2 prelievi fatti il 20 giugno e il 23 giugno vi tengo informati grazie

Good morning, payment problem with Allyspin casino solved, all payments have arrived, thanks

Buongiorno problema del pagamento con casinò Allyspin risolto sono arrivati tutti i pagamenti grazie

Dear Peppe7979,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru