AllySpin Casino - L'account del giocatore è stato chiuso.

Good morning, as of today, my Allyspin account has been unexpectedly blocked and I can no longer log in. I have a balance of €903, so this concerns me and I would like to recover my funds as soon as possible.

The casino hasn't told me how to withdraw my remaining balance, so I'm hoping you can help me resolve this issue.

Buongiorno, da oggi il mio conto Allyspin è stato inaspettatamente bloccato e non riesco più ad accedere. All'interno ho un saldo pari a 903€ quindi la cosa mi preoccupa e vorrei recuperare i miei fondi il prima possibile.

Il casino non mi ha comunicato cosa fare per prelevare il mio saldo residuo, quindi mi auguro che possiate aiutarmi a risolvere questo problema.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina