AmunRa Casino - L'account del giocatore è stato chiuso e riaperto.

After receiving an email confirming my account was closed due to gambling addiction, they reopened it by email. I've done it again and am requesting a refund of my last deposits.

Dopo la mail di avvenuta chiusura del mio conto per gambling addiction,hanno riaperto il mio account mandandomi mail. Ci sono ricascato e chiedo rimborso ultimi depositi

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tommi272727,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AmunRa Casino.

Based on what you’ve shared, the key point will be to determine whether the account closure for gambling addiction was properly enforced and what exactly happened afterward.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• Could you please confirm the date when you reopened your account?
• Were you able to log into the same account, or did you create a new account afterward?
• Could you please forward me the original self-exclusion request you sent in 2025, along with the casino's response? My email address is [email protected].
• Has your account now been closed, or is it still active?

These details will help us understand whether there was a failure in enforcing responsible gambling measures or if there were any other factors involved.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Good morning,

Here are the answers:

-I tried to log in because I wanted to see if it was open and it was reopened without my consent by attracting me with promotional emails on 06/09/2026

-The account was the usual one that I had asked to close due to gambling addiction.

-the account is closed because I requested it again

-here are the screenshots

Buongiorno,

ecco le risposte:

-ho provato ad accedere perché volevo vedere se era aperto e si è stato riaperto senza mio consenso attirandomi con mail promozionali nella giornata 9/06/2026

-L’account era il solito che avevo chiesto di chiudere per gambling addiction

-l’account è chiuso perché l’ho chiesto nuovamente

-ecco gli screen

This is the message they "trapped" me with

Questo è il messaggio con cui mi hanno "intrappolato"

Hello lads,

Is there a problem? I haven't heard from you in days 😢

Ciao ragazzi,

c’è qualche problema? Non vi sento da giorni 😢

They offered me a partial refund of €1,500, which I accepted. But I still haven't received the credit.

Mi hanno offerto un rimborso parziale di 1500€ che ho accettato. Ma ancora non ho ricevuto l’accredito

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean