AmunRa Casino - L'account del giocatore è stato chiuso e le vincite confiscate.

Hi, this casino closed my account with the money in it, but they've now told me they've chosen not to return it. Can you contact them and resolve the issue?

Salve, questo casino' mi ha chiuso il conto con i soldi dentro ma ad oggi mi hanno risposto che hanno scelto di non tornameli. Potete contattarli e risolvere il problema ?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your account was closed? Were they slots, live casino games, or sports betting?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika