BassBet Casino - Il ritiro del giocatore è ritardato a causa di una verifica in sospeso.

I have requested a withdrawal from bassbet since 22/10 and after 3 weeks they ask me for identification. I send them the files and even since then until today they have not been approved and in general I have no information. I talk constantly with the chat and I have also sent them an email to kyc but nothing

Έχω ζητήσει ανάληψη στην bassbet από 22/10 και μετά από 3 εβδομάδες μου ζητάνε ταυτοποίηση. Τους στέλνω τα αρχεία και ακόμη από τότε μέχρι και σήμερα δεν έχουν εγκριθεί και γενικά δεν έχω κάποια ενημέρωση. Μιλάω συνεχώς με το τσατ και τους έχω στείλει και εμαιλ στο kyc αλλά τίποτα

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Alexaras1926, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BassBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• How long have you been a player at this casino, please?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Yes I had made smaller withdrawals on it, and it's been quite a while at this casino for sure. I was playing with real money without an active bonus

Ναι είχα κάνει πιο μικρές αναλήψεις σε αυτό, και είναι αρκετό καιρό σε αυτό το καζίνο σίγουρα χρόνο. Έπαιζα με πραγματικά χρήματα χωρίς ενεργό μπόνους

Dear Alexaras1926,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

As you can see, I don't have any saved conversations with their live chat to show you, but there are too many and they didn't lead anywhere. I have 3 emails that I have sent them. You will see that the first one was when I was first asked for identification, which is a month ago...

Όπως καταλαβαίνετε συνομιλίες με το live chat τους δεν έχω αποθηκευμένες να σας τις δείξω αλλά είναι πάρα πολλές και δεν οδηγούσαν πουθενά. Έχω 3 εμαιλ που τους έχω στείλει. Θα δείτε ότι το πρώτο ήταν όταν μου ζητήθηκε πρώτη φορά η ταυτοποίηση που είναι πριν από ένα μήνα…

Dear Alexaras1926,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Alexaras1926,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BassBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

As I explained above, from 10/22 I made some withdrawals and after a month they asked me for identification. Since then until now it has not been approved yet. A few days ago, while I had sent all the files, I was asked to send 2 files again, which I sent correctly again and I am waiting. So what happens all the time is that they do not look at them quickly and I have to wait a long time for a response

Όπως σας εξήγησα και πιο πάνω από τις 22/10 έκανα κάποιες αναλήψεις και μετά από ένα μήνα μου ζήτησαν ταυτοποίηση. Από τότε μέχρι τώρα δεν έχει εγκριθεί ακόμα. Πριν λίγες μέρες ενώ τα είχα στείλει όλα τα αρχεία μου ζητήθηκε να στείλω ξανά 2 αρχεία τα οποία τα έστειλα πάλι σωστά και περιμένω. Δηλαδή αυτό που γίνεται συνέχεια είναι να μην τα κοιτάνε γρήγορα και να περιμένω καιρό για κάποια απάντηση

Dear Alexaras1926,

Tank you for reaching out to us.

We would like to kindly inform you that we have informed the verification department regarding that.

We can see that you have successfully uploaded your selfie for identity verification and your bank details and Transactions history for me month of October.

We have been informed that your documents have been received, and the verification of these documents will be completed as soon as possible.

We will keep you updated.

Thank you for your patience and your cooperation to the matter.

Best Regards,

Bassbet Casino Team

Okay, I hope the identification is completed soon so I can make my withdrawal.

Εντάξει, ελπίζω σύντομα να έχει ολοκληρωθεί η ταυτοποίηση να μπορέσω να κάνω την ανάληψη μου.

Dear Alexaras1926 and BassBet Casino,

Thank you both for your updates. Alexaras1926, I appreciate your patience while the documents were resubmitted. BassBet Casino, thank you for confirming receipt and for updating us on the verification process.

I will wait for further updates regarding the completion of the verification.

While the day before yesterday Bassbet sent a message saying that it saw the last files I sent and I have to wait for them to be confirmed, today they are asking me to send them again. What's going on?

Ενώ προχθές στέλνει η Bassbet ότι είδε τα τελευταία αρχεία που έστειλα και πρέπει να περιμένω να επιβεβαιωθούν, σήμερα μου ζητάνε να τα ξανά στείλω. Τι γίνεται;

Dear Alexaras1926,

The documents you previously uploaded were not approved and therefore need to be submitted again.

Please review the requirements below carefully:

• Selfie: The selfie must clearly show our casino website displayed in the background. You have submitted four different selfies; however, none of them show the website in the background.

(Please ensure it appears as illustrated in the following example: https://prnt.sc/U7uYMZgKwLuf)

• *Proof of ownership for credit card *1958: Please upload a document confirming ownership of the card, not the transaction history. (The document should be provided in PDF format.)

• *Transaction history for credit card *3791: Please provide the full transaction history for the entire month of October, showing all transactions made during that month, with deposits to our website clearly visible.

(The document should be provided in PDF format.)

Submitting the documents according to the above requirements will allow us to proceed with the verification process.

Thank you for your understanding.

Best Regards,

Bassbet Casino Team

Okay, I've submitted everything you said again. I hope you'll see it quickly and approve it so this is all over.

Ωραία τα κατέθεσα όλα όσα είπατε πάλι. Ελπίζω να τα δείτε γρήγορα και να τα εγκρίνετε για να τελειώσει όλο αυτό

Dear Alexaras1926 and BassBet Casino,

thank you for the updates.

Alexaras1926, thank you for confirming that you have resubmitted all the requested documents according to the casino’s instructions. I understand this process has been frustrating due to repeated requests, and I appreciate your cooperation.

BassBet Casino, thank you for clearly outlining the requirements for the documents. I kindly ask you to keep the thread updated once the newly submitted documents have been reviewed and to inform us about the outcome of the verification.

I will continue to monitor the case and await further updates regarding the completion of the verification and the next steps toward processing the withdrawal.