Betlabel Casino - L'account del giocatore è stato chiuso.

Good morning, I registered at this casino on July 14, 2026. After registering, I made a deposit by credit card using my ZEN account. I tried to make a few bets, but they wouldn't let me do anything. I contacted support, and they said my account was blocked. They logged me out for no reason, and told me to contact their email address. As of July 15, 2026, I haven't received a response by email, and the funds are locked in that account, and I can't even access them anymore. I would like to recover my €125 funds. Thank you.

Buongiorno, ho effettuato registrazione presso questo casinò in data 14/07/2026. A registrazione effettuata ho eseguito un deposito con carta di credito , con il mio conto ZEN. Ho provato a effettuare qualche giocata e non mi faceva fare nulla. Ho contattato assistenza e diceva che il mio conto è bloccato, mi hanno fatto logout senza motivo e mi hanno detto di contattare la loro mail . Ad oggi 15/07/2026, non ho avuto nessuna risposta tramite email e i fondi sono bloccati li su quel conto che io non vi posso nemmeno più accedere. Desidero recuperare i miei fondi 125€. Grazie

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you place any bets or play any games with your deposit before your account was closed?
• Did you activate any no-deposit bonus before your account was blocked?
• Have you created another account at this casino in the past?
• Have you ever requested to be self-excluded from this casino?
• Please forward me the email you received from the casino regarding the closure of your account and the confiscation of your funds at [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika