Betmaster Casino MX - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

It's been over 24 hours and I haven't received my money; it hasn't left the casino and they just keep telling me to wait. My account is already verified.

Han pasado más de 24 hrs y no me ha llegado mi dinero ,no ha salido del casino y solo me dicen que espere ,tengo mi cuenta ya verificada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Omar5242,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, I already sent all the information they requested, including photos and bank statements, but even after sending everything, they keep asking for more and more of the same thing. What do I mean? They keep asking for bank statements that I've already sent them several times. Betmaster is awful. I have $255,000 available to withdraw, but I can only withdraw $60,000 per day. I'm stressed and frustrated with this casino.

Hola ya mandé todos los datos que me piden así como fotos y estados de cuenta,pero con todo lo que ya les mandé me siguen pidiendo más y más cosas de lo mismo , a qué me refiero!ha pedirme estados de cuenta que ya les envié varias veces, betmaster es un asco son $255,000 lo que te go para retirar,solo se puede retirar $60,000 por día estoy estresado y frustrado por este casino

I hope BETMASTER deigns to address this through this channel, because their so-called customer service only seems to say they're reviewing the request 🤮

Espero BETMASTER se digne a dar la cara por este medio ,por qué por su disque servicio al cliente no saben más que decir que estás revisando la solicitud 🤮

Dear Omar5242,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They haven't sent me anything. I already submitted all my documents and they haven't written to me since.

No me han enviado nada,ya dejé todos mis documentos y ya noe han escrito

Dear Omar5242,

Thank you very much for your reply.

Could you please confirm which documents were approved and which were not, to your knowledge?

Are there any documents in your account that are currently pending verification?

Thank you in advance for your response.

Best regards,

Attila

They're verifying bank statements right now. The one they're asking for, and the one I requested, is for the account I used to make transfers from. I imagine the other thing has already happened because they asked me for four bank statements from September to December 2025.

Están verificando estados de cuenta ahorita ,la que me están pidiendo y pidi estados de cuenta es de la cuenta desde donde hacía las transferencias ,me imagino lo otro ya paso por qué me pidieron 4 estado.de cuenta de septiembre a diciembre del 2025

My account has been blocked and now I can't log in or get any answers. Betmaster casino is a complete scam.

Me bloquearon la cuenta ahora ya no puedo entrar ni me contestan,casino betmaster es un fraude de ******

Dear Omar5242,

Thank you very much for your reply.

Has the casino indicated that there might be a problem with approving specific documents?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected].

Thank you for your patience and cooperation.