Betmaster Casino MX - Il ritiro del giocatore è ritardato.

It's been 3 days since Betmaster will let me withdraw my winnings. I tried to withdraw, but it won't let me; it just says "cancel transaction." I've already sent messages to support, but they haven't helped. I'm desperate because it's a large amount. In fact, thinking that maybe I withdrew too quickly, I gambled part of the winnings, and they still won't pay me. I don't know what to do anymore. I've sent so many messages, I've tried everything 😭🤦🏻‍♀️ I've always played there and never had any problems until now.

Tengo 3 días qué betmaster no me deja retirar mi dinero gane y quise retirar y no me deja solo me aparece cancelar la transacción ya envié mensajes a soporte y no me solucionan ya me desespere por qué es una cantidad elevada de echo pensando en que tal vez retire muy rápido me jugué una parte del premio y ni así me quieren pagar ya no se que hacer e enviado muchos mensajes e echo de todo 😭🤦🏻‍♀️ siempre e jugado ahí y no había tenido ningún problema hasta ahorita .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Karenkaa78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru