Betmaster Casino MX - L'account del giocatore è stato chiuso.

They blocked my account without any explanation. I was playing and suddenly the game kicked me out and prevented me from entering another one. It's worth mentioning that I was winning after losing many deposits!

Bloquearon mi cuenta sin mayor explicación, estaba jugando y de repente el juego me saco y me impidió entrar a otro, cabe mencionar que iba ganando después de muchos depósitos perdidos!

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Dear Sephi25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean