Betmaster Casino MX - La richiesta di prelievo del giocatore è in ritardo.

When I tried to withdraw, it said that VISA didn't offer that option, and it asked me to make a minimum deposit of 50 via SPEI, which I did. Now it won't let me withdraw anything because my money is split between VISA and SPEI, and it says the minimum withdrawal is 100, which isn't possible since I only deposited $50 via SPEI. The instructions said that once I deposited, I could withdraw everything. What should I do?

Al momento de querer retirar me aparecía que VISA no contaba con esa opción, y me pedía que hiciera un depósito con SPEI mínimo de 50 y eso hice, ahora no me deja retirar nada porque mi dinero está dividido en dos VISA y SPEI, y me dice que el mínimo para retirar es de 100, cuando no se puede ya que por SPEI solo deposite $50, aunque en las instrucciones me decía que depositando es, podría retirar todo, que hago?

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Dear anonimo2804,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Betmaster Casino MX. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Dear anonimo2804,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru