Bettilt Casino - L'account del giocatore è chiuso e le vincite sono ritardate.

I deposited money, gambled and took advantage of the bonuses they gave me and ended up making some money. When I tried to withdraw it didn't go through, I spoke to them, they told me to try a few things, I did that, I tried again and it didn't go through, and they never solved the problem. I didn't do anything to compromise their terms and conditions, and they still blocked my account.

Depositei dinheiro, fui aposta to e aproveitando os bónus que me deram e acabei por fazer algum dinheiro. Quando tentei levantar não deu, falei com eles, disseram me para tentar umas coisas, fiz isso, voltei a tentar e não deu, e nunca mais me resolvem o problema. Não fiz nada que comprometesse os seus termos e condições, e ainda me bloquearam a conta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bettilt Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear andrearaujo17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru