Betunlim Casino - Il giocatore dichiara che il pagamento è in ritardo.

I am from Russia (previously it was possible to register). I joined Betanlim around May 2025, I bet on sports, I didn't play at the casino. I won some money, requested verification when trying to withdraw, sent them some photos, checked them quickly enough and the withdrawal was approved. He continued to play there, won a large sum in November 2025 and tried to withdraw it. My account was blocked and video verification was scheduled in 10 days, I passed it, and they told me to wait 14 business days. After 14 working days, the account was unblocked and I tried to make a withdrawal, first I made 3,000 euros, they canceled almost immediately, writing that the limit was exceeded and I put 1,000 euros on withdrawal, three days later the application was canceled and they requested a document confirming the address, I sent them a bank statement, it's been more than three days, they still the document was not checked. Please help us speed up the withdrawal of funds. I do not know why they requested the documents again after the video verification. They say to wait 14 working days, but taking into account the New Year holidays, it will be January 16, a whole month to wait for the document to be checked, is that okay?

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Dear Kam05,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've already been verified back in May. I also recently passed a video verification. Why did they request verification again? Okay, I sent them the document, but you must agree that waiting a month for them to check it is a very long time, given that I have already passed verification and video verification. I'm just asking you to help speed up the document verification. About a month and a half has already passed since the start of the re-verification.