BigClash Casino - Il giocatore dichiara che il pagamento è in ritardo.

I submitted my withdrawal request on May 18, 2026. It was canceled for reasons beyond my control, supposedly technical problems. I submitted the withdrawal request again and still nothing has happened. Customer service keeps saying the same thing and that it is currently being processed.

Laitoin kotiutus pyyntöni jo 18.5.2026. Se peruuntui minusta riippumattomista syistä, muka teknillisiä ongelmia. Laitoin uudestaan kotiutus pyynnön eikä vieläkään ole tapahtunut mitään. Asiakaspalvelusta vastaavat koko ajan sama asiaa että käsittelyssä parhaillaan.

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Dear Diamandez8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I got a message today that my withdrawal request will be processed on 1.6.2026 but it was canceled again. They asked me not to cancel my withdrawals because the process will start over. I am not canceling them, but they say it is some technical glitch. Well, I submitted a withdrawal request again, let's see if they process it on 1.6.2026

Sain tänään viestin että nostopyyntöni käsitellään 1.6.2026 mutta olikin jälleen peruutettu. He pyysivät että en peruuttelisi nostojani koska prosessi alkaa alusta. Minä en peruuta niitä vaan kyseessä on joku tekninen häiriö kuulemma. No, laitoin uudestaan nosto pyynnön, katsotaan käsittelevätkö 1.6.2026

This is just unbelievable, since when do I have to wait 14 days when they keep canceling my withdrawals 😓 my gaming account doesn't need confirmation, at least that's what it says. I've always used the same deposit method as I did for withdrawals. Absolutely incomprehensible.

Tämä on vaan tosi uskomatonta että mistä lähtien odotan 14 vuorokautta kun koko ajan peruuttavat kotiutukseni 😓 minun pelitilini ei tarvitse vahvistusta, näin ainakin lukee. Aina käyttänyt samaa talletus menetelmää kuin kotiutuksessakin. Aivan käsittämätöntä.

They cancelled my withdrawal once again. Now I'm waiting until tomorrow to see if they processed my withdrawal request like they said.

Peruuttivat kotiutukseni jälleen kerran. Nyt odotan huomiseen asti jos he käsittelisivät nostopyyntöni niin kuin sanoivat.

Now they claimed that the cancellation was at my request, even though it really wasn't. 😡

Nyt väittivät että peruutus on tapahtunut minun pyynnöstäni, vaikka ei todellakaan ole. 😡

And yet in the chat they say that the cancellation has occurred on the payment provider's side. They just don't want to pay me my winnings. I have already made one successful withdrawal. I don't understand this.

Ja chatissa kuitenkin sanovat että peruutus on tapahtunut maksuntarjoajan puolella. Eivät vaan halua maksaa minulle voittojani. Minulla on takana yksi onnistunut kotiutus ennestään. En ymmärrä tätäm

Dear Diamandez8,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has happened with the withdrawal request. In chat and via email they keep promising the same thing to be patient and the withdrawal is supposedly being processed all the time.

Ei ole nostopyynnön kanssa tapahtunut yhtään mitään. Chatissa ja sähköpostin kautta lupailevat koko ajan sitä samaa että ole kärsivällinen ja nosto on koko ajan muka käsiteltävänä.

Please help me with this matter 🙏 you are my only hope 🙏

Please auttakaa minua tämän asian kanssa 🙏 olette ainoa toivoni 🙏

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Diamandez8,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla