BizBet Casino - Il ritiro del giocatore è stato posticipato di tre mesi.

I made a withdrawal request on 24 of November 2025 through Vodafone Cash

They sent me a fake withdrawal receipt and considered the withdrawal successful

I contacted their support and they asked for Videos and transaction Records of Vodafone Cash

I provided them and since that, every 10 days they ask for a new video and PDF record of my transactions and say that they are working on it.

It's been 3 months now and they still didn't return my stolen money.

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Dear maxw2191,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

1- Yes, I made a lot of withdrawal requests that was successful but through a different payment method. This particular method ( Vodafone Cash ) always steal customers money.

2- they didn't ask for it.

3- No the bonus wasn't active at that time.

Thank you for your reply, maxw2191. When was the last time you tried contacting the casino regarding this issue? Please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Today, as you can see they respond like this for 2 days or something and then ask me for a new updated wallet transaction Record. I have been doing this for the last 3 months

Dear maxw2191,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear maxw2191,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BizBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.