BoaBoa Casino - Il giocatore non ha ancora incassato le vincite.

Hello, I won €1000 real money a week ago. €900 of that was supposed to have been paid out, and this was supposedly done long ago. However, the money simply hasn't arrived in my account. When I contacted live chat, I was just brushed off and given the runaround. I've emailed them several times, but they're ignoring me. I need documentation proving when, where, and to whom my money was paid. Please help me finally get my money...

Hallo, ich habe vor einer Woche. 1000 Euro echt Geld gewonnen. Davon sollten wir 900 hundert Euro ausbezahlt werden dieses soll angeblich schon längst erfolgt sein. Das Geld kommt aber auf meinem Konto einfach nicht an. Als ich den live chat kontaktiert habe wurde ich lediglich abgewimmelt. Und vertröstet. Per E-Mail habe ich mehrfach angeschrieben, dort werde ich ignorieren. Ich brauche das Dokument darüber wann mein Geld. Wohin An wen ausgezahlt worden ist.. Bitte helfen Sie mir dabei mein Geld endlich zu bekommen...

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Dear Kaempferin48,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your reply, but that's not what I was trying to achieve. I need the document and proof that my money has been paid out so my bank can track where it is. Perhaps it's in an intermediary bank or something similar. That's what I need. The document proving where my money is. And besides, I've been waiting for my money for over a week now...

Dankeschön erst mal für die Antwort, aber das ist nicht das, was ich damit erreichen wollte, sondern das ich das Dokument und den Nachweis darüber brauche, dass mein Geld ausbezahlt wurde, damit meine Bank nachvollziehen. Wo das Geld sich befindet. Eventuell auf einer Zwischenbank oder Ähnlichem. Das möchte ich gerne haben. Das Dokument der Nachweis darüber wo sich mein Geld befindet. Und davon mal abgesehen warte ich schon seit über einer Woche auf mein Geld...

How can I upload the chats here?

Wie kann ich hier die Chats hochladen?

Could someone please tell me why it takes so long to get a reply from here?

Kann mir mal bitte jemand verraten, warum das so lange dauert, bis man mal eine Antwort von hier bekommt?

Dear Kaempferin48,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I wrote to you here a week ago. And it simply hasn't been confirmed, and no, my money still hasn't been paid out. And to answer your question, no, I'm not doing well, how could I be when 900 euros are missing? That's a lot of money.

Vor einer Woche habe ich euch hier geschrieben. Und es wird einfach nicht bestätigt und nein, mein Geld wurde immer noch nicht ausbezahlt. Und um Ihre Frage zu beantworten, nein mir geht es nicht gut, wie denn auch 900 Euro fehlen. Das ist eine Menge Geld.

You're constantly ignored here, and absolutely nothing happens. It can't be anything, my money still hasn't been paid out. And it probably never will be. You're being completely ripped off here.

Man wird hier stetig ignoriert und es passiert einfach gar nichts. Es kann doch nichts sein, mein Geld ist immer noch nicht ausbezahlt. Und es wird wahrscheinlich auch nicht passieren. Man wird hier verarscht von vorne bis hinten

Dear Kaempferin48, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla