BOOMERANG BET Casino - Il giocatore dichiara che il pagamento è in ritardo.

I have won a significant amount at Boomerang Bet, mostly from the game "Gold Saloon Super Boost." My current account balance is €511,000. I would like to request mediation regarding two issues:

1. Delayed processing of withdrawal

My first withdrawal request has been pending for over 96 hours. According to the operator’s Terms and Conditions (Section 6.15), withdrawal requests should be processed within 48 business hours. This deadline has been significantly exceeded without any explanation or updated timeline provided to me.

2. Disproportionate monthly withdrawal limit

My current VIP level (Level 2) limits withdrawals, according to the Terms and Conditions (Section 6.11), to a maximum of €25,000 per month. Given my balance of €511,000, a full withdrawal under this rule would take approximately 20 months. I would like an assessment of whether such a limit is reasonable in relation to a legitimately earned win of this size.

Additional relevant information regarding gameplay:

The majority of the winnings originate from the slot "Gold Saloon Super Boost." I can provide the corresponding round/win history for this game if needed.

What I hope to achieve through mediation:

• An assessment of whether the processing delay is within the operator’s own Terms and Conditions

• Support in reaching a realistic and fair withdrawal schedule with the operator

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Robyyx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

There are already 700,000 Euro in my Boomerang Bet account that I would like to withdraw.

I have to update it again.

Im on 1 Million Euro now on my boomerang bet account.

I need very urgent support to get my money

One more small addition: They keep dragging out a verification process that should have been completed long ago. Previously, transactions went through without any verification at all. Now, however, I have additionally provided bank statements, transaction histories, my ID (which I had already submitted before), an official address confirmation from the registration office, as well as further proof of address in the form of invoices sent to my address. Every possible document is in order and has been uploaded, and yet it keeps getting delayed further and further.

It's so insane what happened last night. I got so lucky again. I'm up 4 million euros!!! I think I'm even number one on all the platforms in the live casino. The dealers are even telling me they've never seen anything like it.

This is really serious. I would be very grateful if you could help me quickly.

New update: My account balance at Boomerang Bet is at 2 million. It's all real money I played with. I'm going to pause my gambling there for now. I hope you can help me get my money quickly. I would really appreciate it!

I’m on 1 Million now. I have to stop. Please help me, get this money

Boomerang Bet keeps saying that the verification process is complete and I should be patient. I've been waiting for two weeks now and haven't received any payment. I've sent them all the necessary documents: my ID, bank transaction history, bank statements, a registration certificate from the authorities, and a police clearance certificate. All documents are in PDF, image, and other formats. For two weeks now, all I've been hearing is "be patient."

I'm still at 1 million euros on my Boomerang account. And I won't play any further until all the money is in my bank account.

I see that my case will be processed in 9 hours. I would be very grateful if you could help me further.

Dear Robyyx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven't received a payout yet.

The people at Boomerang Bet kept saying last week that the verification couldn't be completed. Everything was confirmed except for the proof of address.

I even went to the authorities and got a registration certificate with a signature and stamp from my city. So, the most conclusive proof there is. They still said the verification couldn't be completed.

I then went to another authority responsible for my area and applied for a certificate of good conduct and uploaded the confirmation during the verification process. Furthermore, I have many other documents that confirm my identity, address, transactions, and much more.

For the past five days, the Boomerang Bet website has said that the verification has been confirmed. Despite this, I still haven't received any money. My total balance in the Boomerang Bet account is €1,008,000, of which €3,000 has only been requested and which I've been waiting two weeks now.

Since it's over a million euros, I naturally want to receive the payout quickly. My main VIP manager, Gia, is handling my case, and she told me I'm only entitled to a maximum withdrawal of €25,000 per month and can only request €3,000 at a time, or €2,000 per day. Gia said she'll review my case regularly to ensure the money is transferred to my account without any issues. However, I think their system is ridiculous. With my €1,000,000, if it even works out with €25,000 per month, it will take almost four years.

I played everything with real money, so I expect better opportunities.

I've easily wagered tens of millions of euros on the casino site and was previously at a higher VIP level. I find it unacceptable that I'm being downgraded, and with such a large sum, it's simply pointless. I also think that if things are handled this way, problems will keep arising because even now, with the first €3,000, it's not working. This means a lot of back-and-forth correspondence and numerous complaints to Casino Guru.

Therefore, I would appreciate a quick solution from the casino where I receive all my money immediately. For the past two weeks, all I've heard from the VIP managers is that I should be patient. This has been going on for two weeks without a clear solution.

I am very pleased that you are now taking on my case here and helping me with the processing. This really means a lot to me, and I am very grateful for providing this service!

If you need any further information, documents or screenshots from me, you can always contact me.

Thank you so much for helping me!

Dear Robyyx, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Hello Karla,

thank you for your message. To answer your questions:

I played exclusively with real money. I did not use any bonus at any point, so the balance of €1,008,000 was built up entirely with my own funds and is not subject to any bonus terms or wagering requirements.

My last deposit was €150. I then played Gold Saloon Super Boost, where I achieved my first larger wins.

Most of my winnings came from the live casino, playing blackjack. I placed only a small number of sports bets. I would estimate that more than 95% of the €1,008,000 came from blackjack.

I have also taken screenshots of my entire chat with my VIP manager. As the conversation is very long, I have had a transcript prepared from the screenshots. It covers 10 to 27 July and runs to 13 pages. I will send you this transcript by email. If you would prefer to have it here in the complaint thread instead, or if you also need the original screenshots, just let me know.

Best regards

Maximilian

Hello Karla,

Update with the current facts:

1. My account balance is EUR 1,008,000, unchanged since 22 July 2026. I have placed no wagers since that date and will not place any until this case is closed. A balance screenshot dated 22 July 2026 is available.

2. Please update the disputed amount of this complaint to EUR 1,008,000. The EUR 511,000 shown in the case header reflects an earlier balance.

3. On 31 July 2026 I filed a formal written complaint with the operator at [email protected] under section 13.4 of their T&C, citing breaches of sections 6.15, 6.11 and 13.2. Under section 13.7 the operator must respond within 10 days, i.e. by 10 August 2026. I will post the operator’s response or the expiry of that deadline here.

Best regards

Maximilian

Dear Robyyx,

Thank you very much for your update.

I would like to clarify a few additional points.

Do you currently have any active withdrawal requests pending, or are you currently waiting for the casino to respond to your latest complaint or withdrawal request?

I would also like to clarify that, unfortunately, we are not able to require casinos to increase their withdrawal limits or change the amount they choose to pay out within a certain period. Each casino sets its own withdrawal limits and payout schedule according to its Terms & Conditions. However, if the casino is not processing withdrawals within the timeframes stated in its own Terms & Conditions, or if there are unreasonable delays without a valid explanation, we will certainly investigate and do our best to assist you.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.