Boomerang Casino - L'account del giocatore rimane attivo nonostante la richiesta di chiusura.

Good evening, I had previously asked to close my account due to gambling problems but it was reopened very easily after my simple request. I am now asking for the account to be closed for at least 3 months from the time of my umpteenth request but instead of closing it they send me bonuses and transfers. I ask for your help

Thank you

Buonasera ,avevo chiesto in precedenza di chiudermi il conto per problemi con il gioco d azzardo ma viene riaperto in modo molto semplice dopo una mia semplice richiesta .Chiedo adesso la chiusura del conto per almeno 3 mesi dal momento della mia ennesima richiesta ma loro anziche chiuderlo mi inviamno bonus e targiversano .Vi chiedo il vostro aiuto

grazie

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Dear darino718,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts."

To better understand your case, could you please clarify a few points?

• Did you also try to contact support through the mentioned email regarding your self-exclusion?
• Could you please send me a copy of your self-exclusion request at [email protected]?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.