Boomerang Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

Ladies and Gentlemen

I won €38,000 at Boomerang Casino and I just can't get my money paid out. Everything is taking an extremely long time and customer support isn't responding. I had to verify my account again even though I'd already done so a long time ago, and they've already partially paid me out smaller amounts.

Sehr geehrte Damen und Herren,

ich habe bei Boomerang Casino 38000 Euro gewonnen und bekomme einfach kein Geld ausgezahlt. Es Dauert alles extrem lange und der Support reagiert nicht. Ich musste mich wieder verifizieren obwohl ich das schon längst eine,al getan hatte und die mir bereits Gelder schon teilweise ausgezahlt haben wo es um kleinere Beträge ging.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear LankowGambler,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear LankowGambler,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I need to correct myself, the profit is now 63000 euros that is to be paid out.

Ich muss mich korrigieren der Gewinn liegt jetzt bei 63000 Euro der ausgezahlt werden soll.

Dear LankowGambler, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla,

First of all, thank you very much for your help and your quick response in my case.

I will answer your questions one by one.

1.)

I have already received successful payouts from Boomerang Casino. I will gladly attach the corresponding proof in the form of screenshots.

2.)

Currently, there is no completed KYC verification. However, I should mention that I was previously verified with Boomerang and had already received payouts. I only had to re-verify after winning this large sum.

3.)

I always made sure that all bonus options were deactivated. I did not activate any bonus in connection with this large win.

Additionally, I must mention that it was and still is extremely difficult to verify my identity there. Currently, the only thing missing from my new KYC verification is proof of address. I am currently trying to provide this again with a bank statement. That is currently the only remaining point in my new verification process.

4.)

The winnings were primarily achieved through live roulette. While I did win some sports bets, I gambled those winnings away again. Therefore, the large win essentially came from live roulette.

5.)

Attached you will find all communication with the casino. This includes forwarding the emails I received from them.

I know this all seems a bit confusing, but I've also attached screenshots from my Sparkasse app showing that Boomerang Casino has paid me out in the past. That's precisely why I find it strange that I had to verify my identity again.

My current winnings amount to €63,000. The €3,000 that are not currently visible are already in the payout phase and are currently being held back. Therefore, only €60,000 is currently displayed in the account.

I will also send you the entire Boomerang log afterwards.

I sent you all the screenshots by email, as some contain sensitive information such as my address and bank details, which have no place on the internet.

Best regards

Franklin Warda

Hallo Karla,

zunächst vielen Dank für deine Hilfe und deine schnelle Reaktion in meinem Fall.

Ich werde deine Fragen der Reihe nach beantworten.

1.)

Ich habe bei Boomerang Casino bereits erfolgreiche Auszahlungen erhalten. Die entsprechenden Nachweise werde ich dir im Anhang gerne in Form von Screenshots beifügen.

2.)

Aktuell liegt keine abgeschlossene KYC-Verifizierung vor. Ich muss jedoch dazu sagen, dass ich bei Boomerang zuvor bereits verifiziert war und auch schon Auszahlungen erhalten hatte. Erst nachdem ich diese große Summe gewonnen habe, musste ich mich erneut verifizieren.

3.)

Ich habe stets darauf geachtet, dass alle Bonusoptionen deaktiviert waren. Im Zusammenhang mit diesem hohen Gewinn habe ich keinen Bonus aktiviert.

Zusätzlich muss ich erwähnen, dass es extrem schwierig war und weiterhin ist, mich dort zu verifizieren. Aktuell fehlt im Rahmen meiner neuen KYC-Verifizierung nur noch der Adressnachweis. Diesen versuche ich derzeit erneut durch einen Bankauszug zu belegen. Das ist momentan der einzige noch offene Punkt meiner neuen Verifizierung.

4.)

Die Gewinne wurden hauptsächlich durch Live-Roulette erzielt. Ich habe zwar auch einige Sportwetten gewonnen, diese Gewinne jedoch wieder verspielt. Der große Gewinn stammt daher im Wesentlichen aus dem Live-Roulette.

5.)

Im Anhang werde ich dir die gesamte Kommunikation mit dem Casino zukommen lassen. Dazu leite ich dir die E-Mails weiter, die mir von dort geschrieben wurden.

Ich weiß, dass alles etwas verwirrend wirkt, aber ich habe aus meiner Sparkassen-App zusätzlich noch Screenshots beigefügt, aus denen hervorgeht, dass Boomerang Casino mich bereits in der Vergangenheit ausgezahlt hatte. Gerade deshalb finde ich es merkwürdig, dass ich mich erneut verifizieren musste.

Aktuell beläuft sich mein Gewinn auf 63.000 Euro. Die 3.000 Euro, die derzeit nicht sichtbar sind, befinden sich bereits in der Auszahlungsphase und werden aktuell zurückgehalten. Deshalb werden im Konto momentan nur 60.000 Euro angezeigt.

Ich werde dir im Anschluss außerdem noch einmal den gesamten Verlauf mit Boomerang zuschicken.

Ich habe Dir alle Screenshots per Mail geschickt, da einiges sensible Inhalte hat wie meine Adresse und Bankdaten, die im Netz nichts zu suchen haben.

Mit freundlichen Grüßen

Franklin Warda

I've attached some screenshots so that an outside third party can see for themselves. These show both my total winnings and the payouts that had already been processed before I had to verify my identity a second time.

However, I must say in fairness that Boomerang employees helped me figure out which of my credit cards was actually being referred to. The problem was that I had deposited via Apple Pay, and the card suffix displayed there was different from the actual suffix of my credit card. I was able to prove this, however, with the corresponding transaction on my bank statement. The same applies to the deposits made via PaySafe, for which I also have a complete transaction history.

Currently, the verification process is only failing due to the "Proof of Address." However, I have already submitted this multiple times, especially since it is standard practice in Germany for the address to be included on the identity card. Additionally, I have submitted an official bank statement as a PDF file directly from my bank. I have complied with all requirements.

I'm even prepared to publicly praise Boomerang Casino and make this transparent, provided I'm treated fairly in this matter. To be honest, I have to say that the game system basically works and it is indeed possible to win there. However, the payout practices for very large sums are extremely concerning.

I have attached several screenshots so that an independent third party can also review the situation and form their own opinion. These screenshots show both my total winnings and the withdrawals that had already been processed before I was required to complete a second verification.

However, I must also say, in fairness, that Boomerang staff did help me determine which of my credit cards had actually been requested. The issue was that I made deposits via Apple Pay, and the card number displayed there had a different ending from the actual ending of my credit card. I was nevertheless able to prove this through the corresponding debit shown on my bank statement. The same applies to the deposits made via PaySafe, for which a complete transaction history is also available.

At present, the verification is only being delayed because of the "Proof of Address." I have already submitted this several times, especially considering that in Germany it is common for the address to be stated on the identity card. In addition, I submitted an official bank statement in PDF format issued directly by my bank. I have complied with all requested requirements.

I am even willing to publicly commend Boomerang Casino and state this openly if they handle this matter fairly and reasonably. To be honest, I have to say that the gaming system itself does work and that it is in fact possible to win there. However, the payout practices in cases involving very large sums appear extremely concerning.

Ich habe einige Screenshots beigefügt, damit sich auch eine außenstehende dritte Person selbst ein Bild machen kann. Daraus sind sowohl mein gesamter Gewinn als auch die Auszahlungen ersichtlich, die bereits erfolgt sind, bevor ich mich ein zweites Mal verifizieren musste.

Ich muss jedoch fairerweise sagen, dass Mitarbeiter von Boomerang mir dabei geholfen haben herauszufinden, welche meiner Kreditkarten überhaupt gemeint war. Das Problem bestand darin, dass ich per Apple Pay eingezahlt habe und dort eine andere Kartenendung angezeigt wird als die tatsächliche Endung meiner Kreditkarte. Dies konnte ich jedoch durch die entsprechende Abbuchung auf dem Kontoauszug nachweisen. Gleiches gilt für die Einzahlungen über PaySafe, zu denen ebenfalls ein vollständiger Transaktionsverlauf vorliegt.

Aktuell scheitert die Verifizierung nur noch am „Proof of Address". Diesen habe ich jedoch bereits mehrfach eingereicht, zumal es in Deutschland üblich ist, dass die Adresse auch auf dem Personalausweis vermerkt ist. Zusätzlich habe ich einen offiziellen Bankauszug als PDF-Datei direkt von meiner Bank eingereicht. Ich habe mich an alle Anforderungen gehalten.

Ich bin sogar bereit, Boomerang Casino öffentlich zu loben und dies auch transparent publik zu machen, sofern man mir in dieser Angelegenheit fair entgegenkommt. Ehrlicherweise muss ich sagen, dass das Spielsystem grundsätzlich funktioniert und man dort auch tatsächlich gewinnen kann. Die Auszahlungspraxis bei sehr hohen Summen wirkt jedoch äußerst beunruhigend.

I have attached several screenshots so that an independent third party can also review the situation and form their own opinion. These screenshots show both my total winnings and the withdrawals that had already been processed before I was required to complete a second verification.

However, I must also say, in fairness, that Boomerang staff did help me determine which of my credit cards had actually been requested. The issue was that I made deposits via Apple Pay, and the card number displayed there had a different ending from the actual ending of my credit card. I was nevertheless able to prove this through the corresponding debit shown on my bank statement. The same applies to the deposits made via PaySafe, for which a complete transaction history is also available.

At present, the verification is only being delayed because of the "Proof of Address." I have already submitted this several times, especially considering that in Germany it is common for the address to be stated on the identity card. In addition, I submitted an official bank statement in PDF format issued directly by my bank. I have complied with all requested requirements.

I am even willing to publicly commend Boomerang Casino and state this openly if they handle this matter fairly and reasonably. To be honest, I have to say that the gaming system itself does work and that it is in fact possible to win there. However, the payout practices in cases involving very large sums appear extremely concerning.

Good day,

Today I received yet another verification step, which is completely unjustified and amounts to harassment. Every day there's some new problem.

Since my Apple Pay is linked to my TF card, I've just attached two invoices from December 2025 and January 2026 as PDF files directly from the bank. I hope this verification process ends soon.

Guten Tag,

heute habe ich schon wieder den Nächsten Schritt der Verifizierung erhalten, der absolut ungerechtfertigt ist und wirklich schon Schikane ist. Jeden Tag gibt es irgendein neues Problem.

Da mein Apple Pay mit meiner TF-Karte verknüpft ist, habe ich eben gerade 2 Rechnungen von Dezember 2025 und Januar 2026 beigefügt als PDF Datei direkt von der Bank. Ich hoffe dass diese verifizieren bald ein ende nimmt.

The "proof of address" document was uploaded several days ago. I absolutely don't understand how they can request it again without verifying the previously submitted document?!

Die "Proof of Adress" Sache ist bereits seit mehreren Tagen hochgeladen worden. Ich verstehe absolut nicht wie man erneut was verlangt und das vorher eingereichte Dokument nicht bestätigt?!

Dear LankowGambler,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel, ([email protected])

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Karla,

Thank you for your work. And I look forward to hearing positive news from Samuel.

Here is a current screenshot of my real money balance.

Additionally, I would like to know when I will receive a response and what the next steps are?

Karla,

ich danke dir für deine Arbeit. Und freu mich auf positive Nachrichten von Samuel.

Hier ist ein aktueller Screenshot meines Echtgeld Guthabens.

Zusätzlich würde ich gerne wissen, wann ich eine Antwort erhalte und wie es jetzt weitergeht?

Dear LankowGambler,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Boomerang Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Boomerang Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

I must contact you again because another extremely suspicious incident has occurred.

My account was credited with €170 around 2:00 AM, without my authorization. I have no way of knowing the origin of this credit.

My verification status is now fully complete and marked accordingly in green in my account. It is therefore all the more incomprehensible to me that the case is still not closed and that internal investigations are apparently still underway.

In addition, I would like to explicitly clarify once again that I achieved 100% of my profits without bonus money and without actively using bonuses.

A VIP employee informed me that the €170 was supposedly a tournament win. However, I don't recall participating in a tournament the previous day. Furthermore, it's crucial for me that a tournament win doesn't constitute a deposit on my part. If this is indeed an internal credit, it must be clearly, transparently, and correctly identified as such.

Given the overall situation and the amount of the outstanding balance, this transaction is extremely worrying for me. I therefore request a precise explanation of where these 170 euros came from, why they were debited overnight, and whether this transaction will in any way be used against me, my withdrawal, or my account verification.

I have also fully documented this process.

Ich muss mich erneut melden, da sich ein weiterer äußerst auffälliger Vorgang ereignet hat.

Auf meinem Konto wurden nachts gegen 2:00 Uhr 170 Euro gutgeschrieben, ohne dass diese Buchung von mir veranlasst wurde. Die Herkunft dieser Gutschrift ist für mich nicht nachvollziehbar.

Mein Verifizierungsstatus ist mittlerweile vollständig abgeschlossen und im Konto entsprechend grün markiert. Umso unverständlicher ist es für mich, dass der Fall weiterhin nicht abgeschlossen wird und offenbar noch interne Prüfungen laufen sollen.

Zusätzlich stelle ich nochmals ausdrücklich klar, dass ich meine Gewinne zu 100 % ohne Bonusgeld und ohne aktive Bonusnutzung erzielt habe.

Ein VIP-Mitarbeiter teilte mir mit, bei den 170 Euro handele es sich angeblich um einen Turniergewinn. Ich kann mich jedoch nicht daran erinnern, am Vortag an einem Turnier teilgenommen zu haben. Außerdem ist für mich entscheidend, dass ein Turniergewinn keine Einzahlung meinerseits darstellt. Sollte es sich tatsächlich um eine interne Gutschrift handeln, muss diese auch klar, transparent und korrekt als solche ausgewiesen werden.

Angesichts der Gesamtsituation und der Höhe des ausstehenden Guthabens ist ein derartiger Vorgang für mich äußerst besorgniserregend. Ich bitte daher um eine präzise Erklärung, woher diese 170 Euro stammen, warum diese nachts verbucht wurden und ob diese Buchung in irgendeiner Weise gegen mich, meine Auszahlung oder meine Kontoprüfung verwendet werden soll.

Auch diesen Vorgang habe ich vollständig dokumentiert.

Hello Samuel, hello Franklin,

Thank you for your detailed messages and for your patience throughout this process.

First of all, we would like to reassure you that your case is actively being handled. At the moment, all the documents and information you have provided have been forwarded to the relevant team for a final review. This is a standard procedure, especially in cases involving higher withdrawal amounts, where additional verification steps may be required to ensure full compliance and security.

We understand that the process may feel lengthy, and we truly appreciate your cooperation so far. Please be assured that there is no intention to delay your withdrawal unnecessarily. Once the review is completed, the next steps regarding your payouts will be communicated to you without delay.

Regarding your account status, we are currently verifying the latest updates internally to confirm that everything is fully completed. As soon as we receive confirmation from the verification team, we will provide you with a clear update.

We kindly ask for a bit more patience while this final stage is being processed. Your case remains a priority, and we will keep both you and the Casino Guru team informed as soon as there is any progress.

Kind regards,

Boomerang Casino Team

Hello Franklin,

thank you for your detailed explanation and for the comprehensive update regarding your situation.

Dear Boomerang Casino,

thank you for your response and for confirming that the case is currently under final review. I appreciate the clarification and will now wait for your next update once the verification team has completed their assessment.

In addition, could you please check and clarify the following points for the player:

• whether cryptocurrency withdrawals (e.g. Bitcoin) are available for this account,
• if so, what the applicable withdrawal limits and processing conditions would be for crypto payouts.

I will await your further update.

Hello Samuel, hello Boomerang Casino Team,

Thank you for your feedback.

First, I'd like to say that I greatly appreciate the casino's personal and direct response to my case. If I came across as impatient at times in my previous messages, I sincerely apologize. However, I believe my concern is understandable given the amount involved.

Based on your recent feedback, I understand that my case is in its final stages of review. I would therefore appreciate a more detailed explanation of the next steps.

In particular, I request confirmation of the following points:

Is my verification process now fully complete?

Within what specific timeframe can the final examination be expected to be completed?

How should the payout of a credit balance of this amount be practically handled?

If crypto withdrawals, especially in Bitcoin, are possible for my account: What specific limits, conditions, and processing procedures apply in this case?

Additionally, I would like to point out that my game history clearly shows that I have already wagered very high amounts. Based on my spins alone, it should be obvious that my total turnover is well over €300,000. The casino can easily verify this internally.

That's precisely why I'm also requesting specific and proportionate information regarding the future payout. If the payout is indeed only made in very small daily or monthly limits, such as €500 per day or €7,000 per month, a payout of this amount would extend over many months – even years. This would clearly be disproportionate to the amount of the available balance.

I therefore request a clear statement regarding the payment model to be used in my case and what realistic solution is planned for a payment in larger, reasonable amounts.

PS:

Regarding my previous comment about the 170 euros, I would like to make a clarification:

This matter has since been resolved. I have also received confirmation via email that the 170 euros were tournament winnings, which were credited to my account.

That clarifies this particular process for me.

Best regards

Franklin Warda

Hallo Samuel, hallo Boomerang Casino Team,

vielen Dank für Ihre Rückmeldung.

Zunächst möchte ich sagen, dass ich es grundsätzlich sehr schätze, dass sich das Casino nun persönlich und direkt zu meinem Fall äußert. Falls ich in meinen vorherigen Nachrichten zeitweise ungeduldig gewirkt habe, möchte ich mich dafür in angemessener Form entschuldigen. Ich denke jedoch, dass meine Sorge bei einem Betrag in dieser Größenordnung nachvollziehbar ist.

Nach Ihrer aktuellen Rückmeldung entnehme ich, dass sich mein Fall in der abschließenden Prüfung befindet. Ich bitte daher nun um eine möglichst konkrete Einordnung des weiteren Ablaufs.

Insbesondere bitte ich um Bestätigung der folgenden Punkte:

Ist meine Verifizierung inzwischen vollständig abgeschlossen?

Innerhalb welches konkreten Zeitraums ist mit dem Abschluss der finalen Prüfung zu rechnen?

Wie soll die Auszahlung eines Guthabens in dieser Höhe praktisch abgewickelt werden?

Falls Krypto-Auszahlungen, insbesondere in Bitcoin, für mein Konto möglich sind: Welche Limits, Bedingungen und Bearbeitungsabläufe gelten in diesem Fall konkret?

Ergänzend möchte ich darauf hinweisen, dass aus meinem Spielverlauf ersichtlich ist, dass ich bereits sehr hohe Beträge umgesetzt habe. Allein anhand meiner Spins dürfte klar erkennbar sein, dass der gesamte Umsatz deutlich über 300.000 Euro liegt. Das Casino kann dies intern ohne Weiteres nachvollziehen.

Gerade deshalb bitte ich zusätzlich um eine konkrete und verhältnismäßige Auskunft zur späteren Auszahlung. Sollte die Auszahlung tatsächlich nur in sehr kleinen täglichen oder monatlichen Limits erfolgen, etwa 500 Euro pro Tag oder 7.000 Euro pro Monat, würde sich die Auszahlung einer Summe in dieser Größenordnung über sehr viele Monate - sogar Jahre erstrecken. Das stünde ersichtlich in keinem angemessenen Verhältnis zur Höhe des vorhandenen Guthabens.

Ich bitte daher um eine klare Mitteilung, nach welchem Auszahlungsmodell in meinem Fall verfahren werden soll und welche realistische Lösung für eine Auszahlung in größeren, angemessenen Beträgen vorgesehen ist.

PS:

Bezüglich meines vorherigen Hinweises zu den 170 Euro möchte ich eine Klarstellung vornehmen:

Dieser Punkt hat sich inzwischen aufgeklärt. Mir wurde zwischenzeitlich auch per E-Mail bestätigt, dass es sich bei den 170 Euro um einen Turniergewinn handelte, der meinem Konto in Form einer Gutschrift gutgeschrieben wurde.

Damit ist dieser einzelne Vorgang für mich geklärt.

Beste Grüße

Franklin Warda

Dear Franklin,

Thank you for your patience.

We have received confirmation from the relevant team that the verification process has been successfully completed, and you should have already been informed about this as well.

Further instructions and details regarding the next steps will be communicated to you via email.

We would appreciate it if you could update us here in the complaint once the process is fully completed.

Thank you for your cooperation.

Kind regards,

Boomerang Casino Team

Hello everyone,

Dear Boomerang Casino,

thank you for your update and for confirming that the verification process has been successfully completed. Your cooperation is appreciated.

Dear Franklin,

thank you for your detailed message as well. At this stage, please wait for the email from the casino with further instructions regarding the next steps and the payout process.

Once you receive it, kindly share the details here so we can review the proposed solution together and ensure everything is handled appropriately.

I will continue monitoring the case.

Screenshot taken by my iMac

Screenshot aufgenommen durch meinen iMac

Hello everyone,

Dear Franklin,

thank you for the detailed update and for explaining your current situation so clearly.

I understand your concerns regarding the withdrawal limits and the overall timeframe for receiving the full balance. At this stage, however, it is important to first see how the casino proceeds with the initial withdrawals and what exact instructions or conditions they provide via email.

Dear Boomerang Casino,

could you please clarify the applicable withdrawal limits and payout structure for this specific case, especially considering the player’s balance and previous VIP status? Additionally, if there is any possibility to review or adjust the payout plan in such cases, your clarification would be appreciated.

For now, Franklin, please continue with the withdrawals and keep me updated on their processing (both the €2,000 and €500 requests). Once we see how the payments are handled in practice, we can better assess the situation and discuss possible next steps if needed.

I will continue monitoring the case.

Dear Casino Guru Team,

Dear Boomerang Casino Team,

Thank you very much for your feedback so far.

The current situation is as follows:

I received a total of €2,000 in the form of two separate payments of €1,000 each via bank transfer. Both amounts have been correctly credited to my account. Additionally, a payment of €500 in Bitcoin has been initiated, which is currently being processed and will be transferred to my wallet.

Furthermore, I was able to initiate another payout of €500 via bank transfer today. A higher amount was not possible due to system limitations. This transaction is also currently being processed. (Low Rank)

I will document and provide evidence (screenshots) of all successful bank transactions. This will ensure transparency and traceability, also for external parties.

The specific procedure regarding the outstanding total payment remains unclear. Under the current conditions – particularly with a monthly payment limit of €7,000 – the overall duration is disproportionately long.

I have already been informed that a specialized team is handling the case. However, no concrete feedback or solution has been provided so far.

I look forward to hearing from you.

Best regards

Franklin Warda

Sehr geehrtes Casino Guru Team,

sehr geehrtes Boomerang Casino Team,

vielen Dank für Ihre bisherigen Rückmeldungen.

Der aktuelle Stand stellt sich wie folgt dar:

Ich habe insgesamt 2.000 € in Form von zwei separaten Auszahlungen à 1.000 € per Banküberweisung erhalten. Beide Beträge sind ordnungsgemäß auf meinem Konto eingegangen. Zusätzlich wurde eine Auszahlung in Höhe von 500 € in Bitcoin veranlasst, welche sich derzeit noch in Bearbeitung befindet und auf mein Wallet übertragen wird.

Darüber hinaus konnte ich heute eine weitere Auszahlung in Höhe von 500 € per Banküberweisung veranlassen. Ein höherer Betrag war systemseitig nicht möglich. Diese Transaktion befindet sich aktuell ebenfalls in Bearbeitung. ( Niedriger Rank)

Die erfolgreichen Banktransaktionen werde ich durch entsprechende Nachweise (Screenshots) dokumentieren und zur Verfügung stellen. Diese dienen der Transparenz und Nachvollziehbarkeit auch für externe Stellen.

Unklar ist weiterhin das konkrete Vorgehen hinsichtlich der noch ausstehenden Gesamtauszahlung. Unter den derzeitigen Bedingungen – insbesondere bei einer monatlichen Auszahlungslimitierung von 7.000 € – ergibt sich eine unverhältnismäßig lange Gesamtdauer.

Mir wurde bereits mitgeteilt, dass ein spezialisiertes Team den Fall bearbeitet. Bisher ist hierzu jedoch keine konkrete Rückmeldung oder Lösung erfolgt.

Ich freu mich schon auf neue Nachrichten Ihrerseits.

Mit freundlichen Grüßen

Franklin Warda

Dear Franklin,

Thank you for your detailed update.

First of all, we’re glad to see that the withdrawals have already started being processed and that you have successfully received part of your funds. This is an important step forward and confirms that the payout process is underway.

Regarding your concerns about the withdrawal limits, we completely understand your perspective, especially considering the total balance involved. However, please note that the current limits (such as approximately €7,000 per month) are set automatically by the system. These limits depend on several factors, including account activity, withdrawal history, and VIP status.

Unfortunately, these limits are not manually adjustable, even upon request. We understand that this may feel restrictive in your situation, but the system applies these conditions uniformly.

For now, we recommend continuing with the withdrawal requests within the available limits, as the process is active and functioning. We will continue to monitor your case closely and remain here to assist should any issues arise during the payout process.

Thank you for your patience and cooperation.

Kind regards,

Boomerang Casino Team

Hello everyone,

thank you both for the continued updates.

Dear Boomerang Casino,

while I appreciate that withdrawals are now being processed, I would like to address several concerns raised by the player more directly, as they remain insufficiently clarified.

The player has pointed out that his account previously appears to have had a higher VIP/rank status with significantly higher withdrawal limits, while the current limits are substantially lower. Based on the information provided so far, it is still unclear why this change occurred during an active withdrawal process involving a very large verified balance.

I would therefore like to ask for a precise clarification regarding:

• why the player’s VIP/rank status was reduced,
• what exact criteria led to this change,
• whether the downgrade directly affected the withdrawal limits,
• and whether these limits can be reviewed or adjusted in exceptional situations involving high verified balances.

At the moment, the practical effect of the current setup is that the player would potentially need several years to fully withdraw his verified balance. I believe it is reasonable to ask whether a more proportionate solution can be considered in this particular case.

The player also raised an important question regarding VIP progression and withdrawal limits. Since higher withdrawal limits clearly exist within the VIP structure, I would appreciate clarification on whether there is any legitimate path for the player to regain access to higher limits, and whether doing so through further activity or deposits would create any compliance concerns or conflicts with the casino’s Terms and Conditions.

Additionally, regarding the Bitcoin withdrawal discrepancy, please provide a clear explanation of where the difference originated, especially considering the casino advertises crypto withdrawals without fees.

Dear Franklin,

thank you as well for your continued cooperation and for documenting the withdrawals transparently so far. I also want to confirm that the balance-related messages in this complaint have been handled in sensitive mode from the beginning in order to better protect your privacy given the amounts involved.

I will await the casino’s clarification on the above points.

Dear Casino Guru Team,

Dear Boomerang Casino Team,

Thank you very much for the clear and objective summary of the open issues.

I would like to clarify that the payouts made so far have come from different rank/VIP levels.

The 2 x €1,000 via bank transfer were processed under my previous rank, where, as I understand it, €1,000 could be paid out daily and up to €25,000 monthly.

The further payments, that is:

2 x €500 via bank transfer

1 x €500 per Bitcoin

as well as the currently ongoing payment of another €500

In contrast, they come from the currently lower rank with significantly lower payout limits.

This month I have received a total of €3,500 so far. A further €500 is currently in the payout phase. Although I haven't yet reached the monthly limit of €7,000 according to my calculations, I cannot currently request another payout of €500. The relevant functions on the website are either not clickable or unavailable.

This is precisely where one of my biggest problems lies: If difficulties arise even at €3,500 and I can't fully utilize the monthly limit of €7,000, then the complete payout of my balance wouldn't just take a long time theoretically, but would actually take several years in practice. With a current balance of around €319,000, even with full monthly usage of €7,000, it would take approximately 45 to 46 months. If even this limit can't be reliably reached, this period is extended even further.

In my view, this is not only impractical but also involves considerable risks. A great deal can happen over a period of several years. This includes, for example, inflation, economic changes, regulatory changes, or, in the worst-case scenario, the company's insolvency. Even if the terms and conditions state that player balances are protected, the legitimate question remains for me as to how such balances would actually be paid out in full in practice if the company were to become insolvent.

My current balance remains at approximately €319,000. I would like to explicitly state that I do not intend to continue playing or risk this balance through further gambling. From my perspective, this is solely about withdrawing an existing and verified balance.

Regarding confidentiality, I would also like to clarify: I have no fundamental problem with my winnings or current payout being publicly visible. The only important thing is that my personal data, documents, bank details, wallet addresses, and other sensitive information remain confidential.

In my opinion, Boomerang Casino would be doing itself a favor by making it publicly clear how professionally and fairly such a case is being handled. This isn't a typical payout, but a very unusual case involving a large sum of money. That's precisely why transparency is so important here.

I remain interested in a fair and objective solution. Should Boomerang Casino find a suitable solution and demonstrate that even large winnings are paid out reliably and fairly, I would be happy to publicly share this positive experience. I would also be prepared to publish an objective review with relevant screenshots, showing that Boomerang Casino acted correctly and ethically in this matter.

At the same time, it's clear to me that many players research a casino on platforms like Casino Guru or AskGamblers before registering or making a deposit. That's precisely why it's crucial for the reputation of a large casino that a case of this magnitude is resolved cleanly, transparently, and fairly.

Sehr geehrtes Casino Guru Team,

sehr geehrtes Boomerang Casino Team,

vielen Dank für die klare und sachliche Zusammenfassung der offenen Punkte.

Ich möchte ergänzend klarstellen, dass die bisherigen Auszahlungen aus unterschiedlichen Rang-/VIP-Stufen stammen.

Die 2 × 1.000 € per Banktransfer wurden noch unter meinem vorherigen Rang bearbeitet, bei dem nach meinem Verständnis 1.000 € täglich und bis zu 25.000 € monatlich ausgezahlt werden konnten.

Die weiteren Auszahlungen, also:

2 × 500 € per Banktransfer

1 × 500 € per Bitcoin

sowie die aktuell noch laufende Auszahlung über weitere 500 €

stammen dagegen aus dem aktuell niedrigeren Rang mit deutlich geringeren Auszahlungslimits.

Diesen Monat wurden mir somit bisher insgesamt 3.500 € ausgezahlt. Weitere 500 € befinden sich aktuell noch in der Auszahlungsphase. Obwohl ich das monatliche Limit von 7.000 € nach aktuellem Stand rechnerisch noch nicht ausgeschöpft habe, kann ich derzeit keine weitere Auszahlung über 500 € beantragen. Die entsprechenden Funktionen auf der Webseite sind nicht anklickbar beziehungsweise nicht verfügbar.

Genau hier liegt eines meiner größten Probleme: Wenn bereits bei 3.500 € Schwierigkeiten auftreten und ich nicht einmal das monatliche Limit von 7.000 € vollständig ausschöpfen kann, dann würde die vollständige Auszahlung meines Guthabens nicht nur rechnerisch lange dauern, sondern praktisch tatsächlich mehrere Jahre in Anspruch nehmen. Bei einem aktuellen Guthaben von rund 319.000 € wären selbst bei voller Nutzung von 7.000 € monatlich ungefähr 45 bis 46 Monate erforderlich. Wenn aber schon dieses Limit nicht zuverlässig ausgeschöpft werden kann, verlängert sich dieser Zeitraum zusätzlich.

Das ist aus meiner Sicht nicht nur unpraktisch, sondern auch mit erheblichen Risiken verbunden. Über einen Zeitraum von mehreren Jahren kann sehr viel passieren. Dazu gehören zum Beispiel Inflation, wirtschaftliche Veränderungen, regulatorische Änderungen oder im schlimmsten Fall auch eine Insolvenz des Unternehmens. Selbst wenn in den Allgemeinen Geschäftsbedingungen steht, dass Spielerguthaben abgesichert seien, bleibt für mich die berechtigte Frage offen, wie ein solches Guthaben in der Praxis tatsächlich vollständig ausgezahlt werden würde, falls das Unternehmen zahlungsunfähig werden sollte.

Mein aktuelles Guthaben beträgt weiterhin rund 319.000 €. Ich möchte ausdrücklich klarstellen, dass ich nicht vorhabe, weiterzuspielen oder dieses Guthaben durch weiteres Spielen zu riskieren. Es geht aus meiner Sicht ausschließlich um die Auszahlung eines bereits vorhandenen und verifizierten Guthabens.

Zum Thema Vertraulichkeit möchte ich ebenfalls klarstellen: Ich habe grundsätzlich kein Problem damit, wenn öffentlich sichtbar ist, wie hoch mein Gewinn beziehungsweise mein aktueller Auszahlungsfall ist. Wichtig ist nur, dass meine persönlichen Daten, Dokumente, Bankdaten, Wallet-Adressen und sonstigen sensiblen Informationen zensiert bleiben.

Aus meiner Sicht würde Boomerang Casino sich selbst einen Gefallen tun, wenn öffentlich nachvollziehbar wird, wie professionell und fair mit einem solchen Fall umgegangen wird. Es handelt sich hier nicht um eine gewöhnliche Auszahlung, sondern um einen sehr außergewöhnlichen Fall mit einem hohen Guthaben. Genau deshalb ist Transparenz hier besonders wichtig.

Ich bin weiterhin an einer sachlichen und fairen Lösung interessiert. Sollte Boomerang Casino hier eine angemessene Lösung finden und zeigen, dass auch hohe Gewinne seriös und zuverlässig ausgezahlt werden, bin ich gerne bereit, dies entsprechend positiv öffentlich darzustellen. Dazu wäre ich auch bereit, eine sachliche Rezension mit passenden Screenshots zu veröffentlichen, aus der hervorgeht, dass Boomerang Casino in diesem Fall korrekt und seriös gehandelt hat.

Gleichzeitig ist aus meiner Sicht klar, dass viele Spieler sich vor einer Registrierung oder Einzahlung auf Plattformen wie Casino Guru oder AskGamblers über ein Casino informieren. Gerade deshalb ist es für die Reputation eines großen Casinos wichtig, dass ein Fall dieser Größenordnung sauber, nachvollziehbar und fair gelöst wird.

I need to correct myself regarding the withdrawal today. I informed live support that the withdrawal function was grayed out and I couldn't click it, so I couldn't withdraw any money. Interestingly, it suddenly started working again immediately after I contacted live support. This seems to me as if the withdrawal function was then manually enabled or unlocked internally. In any case, the next €500 is now on its way to me.

Ich muss mich heute bezüglich der Auszahlung noch einmal korrigieren. Ich hatte dem Live-Support heute mitgeteilt, dass die Auszahlungsfunktion „grau" hinterlegt war und ich sie nicht anklicken konnte, sodass ich kein Geld auszahlen konnte. Auffällig ist, dass es genau nach meiner Mitteilung an den Live-Support plötzlich wieder funktioniert hat. Das wirkt für mich so, als wäre die Auszahlungsfunktion daraufhin manuell freigegeben oder intern entsperrt worden. Die nächsten 500 Euro sind nun jedenfalls auf dem Weg zu mir.

Hello everyone,

thank you for the additional updates.

Dear LankowGambler,

I appreciate the very detailed and constructive way you continue to document the situation. Your concerns regarding the practical withdrawal timeframe, the VIP/rank downgrade, the effective withdrawal limits, and the long-term security of such a large verified balance are all understandable and, in my opinion, legitimate points to raise in a case of this scale.

I also understand why the recent issue with the withdrawal button becoming available only after contacting support naturally raises further questions from your side regarding how the withdrawal process is currently being handled internally.

At the same time, despite the concerns and the slow pace of progress, withdrawals are still continuing for now, which is an important factor in the ongoing assessment of the case. Because of that, I believe the best course at this stage is for both of us to remain patient while we wait for the casino’s direct clarification regarding the outstanding questions that have already been raised.

Dear Boomerang Casino,

the player has now provided further clarification regarding the different withdrawal limits, the practical issues with accessing withdrawals, and his concerns about the sustainability of a multi-year payout process.

I would therefore once again kindly ask you to provide a more concrete response regarding the previously raised points, particularly concerning the VIP/rank downgrade, the applicable withdrawal limits, the temporary unavailability of withdrawal requests, and whether any individual review or escalation of this case is possible given the exceptional balance involved.

I will now wait for your clarification.

Dear Samuel, dear Franklin,

We fully understand the concern regarding the current withdrawal limits and the overall payout timeframe.

As mentioned earlier, these limits are set automatically by the system based on account activity, withdrawal history, and VIP/rank status. Therefore, they cannot simply be changed manually on request.

That said, from our side, we are trying to assist where possible and have submitted an internal request to the relevant team to review whether an increase of the withdrawal limits can be considered in this specific case.

Please note, however, that we cannot guarantee that such an adjustment will be approved or technically possible. Once we receive any update from the relevant team, we will inform you accordingly.

Kind regards,

Boomerang Casino Team

Hello everyone,

thank you, Boomerang Casino, for the quick update.

I appreciate that the matter has now been escalated internally and that both the player’s concerns and the questions raised in this complaint are being reviewed by the relevant team.

Given the exceptional nature of this case and the unusually large verified balance involved, I hope the internal review will carefully consider the practical concerns raised by the player regarding the withdrawal timeframe and applicable limits.

For now, we will wait for the outcome of the internal review and any further update from the casino regarding whether any adjustment or alternative solution may be possible.

Dear Samuel,

Thank you so much for your support, your company's support, and your team's support. We've definitely made progress, for which I'm grateful.

Dear Boomerang Team,

Thank you for your feedback, and I apologize for my impatience. I would greatly appreciate a positive response from your responsible team and hope to hear back soon.

I am available at any time should you have any further questions or similar matters.

Best regards

Franklin Warda aka LankowGambler

Lieber Samuel,

vielen Dank für die Unterstützung von dir, deinem Unternehmen und deinem Team. Grundsätzlich sind wir einen Schritt weitergekommen, wofür ich dankbar bin.

Liebes Boomerang-Team,

auch euch danke ich für eure Rückmeldung und möchte mich für meine Ungeduld entschuldigen. Ich würde mich sehr über eine positive Rückmeldung von eurem zuständigen Team freuen und hoffe auf eine baldige Antwort.

Für weitere Fragen oder Ähnliches stehe ich Ihnen jederzeit zur Verfügung.

Mit freundlichen Grüßen

Franklin Warda aka LankowGambler

Dear Franklin,

Thank you for your patience while this matter was reviewed further.

We are very sorry, but we have now received confirmation from the relevant team that the VIP level is determined automatically by the system based on several factors, including deposits, withdrawals, and account activity.

The applicable withdrawal limits are directly connected to the current VIP level. Unfortunately, both the VIP level and the withdrawal limits are system-based and cannot be changed manually.

We understand that this is not the outcome you were hoping for, especially considering the balance involved. However, based on the confirmation received, the current limits will remain applicable.

Please continue submitting withdrawal requests within the available limits. If you experience any technical issue with creating a withdrawal request, please contact support immediately so it can be checked.

Kind regards,

Boomerang Casino Team

Dear Boomerang Casino Team,

Thank you for your reply.

I understand that you have stated my VIP level and withdrawal limits cannot be changed manually. However, the central problem remains unresolved: with my current account balance, a withdrawal under the existing limits would take several years.

In my view, such a long payout period is neither economically nor practically reasonable. Furthermore, technical problems have already occurred when processing further payout requests. This creates an additional risk that even the existing limits cannot be reliably utilized.

I have already requested and received €4,000 in withdrawals this month. However, since we are only halfway through the month and I still have to wait for the actual payment to arrive, it is clear to me that the current process is very slow and impractical. With a balance of this size, this effectively results in a payout situation lasting several years.

Furthermore, my question regarding the specific requirements for a change in my VIP level has not yet been answered. You state that VIP status is determined based on factors such as deposits, withdrawals, and account activity. Therefore, I request a clear answer as to how much money would need to be deposited to increase my VIP level, or what specific criteria must be met for a higher withdrawal limit to apply.

If deposits are a decisive factor for VIP level, I would also like an explanation of how this is supposed to work in my case. It would be economically incomprehensible if I had to deposit further funds when I already have a very high balance in my account that hasn't yet been fully withdrawn.

I therefore request a review by a decision-making body, not just by general support.

To settle this matter amicably and out of court, I am prepared to consider a financial settlement. I would be willing to waive a partial payment of €18,000 if Boomerang Casino, in return, pays out €300,000 as a lump sum within a short period.

I would prefer to receive this payment in cryptocurrency, specifically Bitcoin (BTC). In my opinion, this would be simpler and faster for everyone involved than a traditional bank transfer, especially for an amount of this size. I would only provide the exact BTC wallet address after receiving written confirmation of the settlement and the payment terms.

In my view, this proposal is justified and represents a fair win-win situation for all parties involved. Boomerang Casino could close the case quickly and definitively, while I, in return, would be prepared to waive a significant portion of the claim and settle the matter amicably.

This offer is made without admission of liability and without waiving any existing claims. A waiver of the difference would only occur upon receipt of full and irrevocable payment. Until then, my claim to payment of the full balance expressly remains in effect.

Please confirm in writing that this proposal has been forwarded to the relevant management or a department with decision-making authority.

Best regards

Franklin Warda

Sehr geehrtes Boomerang Casino Team,

vielen Dank für Ihre Antwort.

Ich nehme zur Kenntnis, dass Sie mitteilen, mein VIP-Level und die Auszahlungslimits könnten nicht manuell geändert werden. Dennoch bleibt das zentrale Problem ungelöst: Bei meinem aktuellen Kontostand würde die Auszahlung unter den bestehenden Limits mehrere Jahre dauern.

Eine derart lange Auszahlungsdauer ist aus meiner Sicht wirtschaftlich und praktisch nicht angemessen. Hinzu kommt, dass bereits technische Probleme bei der Erstellung weiterer Auszahlungsanträge aufgetreten sind. Dadurch entsteht zusätzlich das Risiko, dass selbst die bestehenden Limits nicht zuverlässig ausgeschöpft werden können.

Aktuell habe ich in diesem Monat bereits 4.000 € zur Auszahlung beantragt bzw. ausgezahlt bekommen. Da wir uns jedoch erst in der Mitte des Monats befinden und ich erneut auf den tatsächlichen Zahlungseingang warten muss, zeigt sich aus meiner Sicht deutlich, dass der aktuelle Prozess sehr langsam und unpraktikabel ist. Bei einem Guthaben in dieser Größenordnung führt das faktisch zu einer mehrjährigen Auszahlungssituation.

Außerdem wurde meine Frage bisher nicht konkret beantwortet, welche Voraussetzungen tatsächlich erfüllt werden müssen, damit sich mein VIP-Level ändert. Sie schreiben, dass der VIP-Status unter anderem anhand von Einzahlungen, Auszahlungen und Kontoaktivität bestimmt wird. Daher bitte ich um eine klare Antwort darauf, wie viel Geld konkret eingezahlt werden müsste, damit sich mein VIP-Level erhöht, oder welche konkreten Kriterien erfüllt werden müssen, damit ein höheres Auszahlungslimit greift.

Falls Einzahlungen ein entscheidender Faktor für den VIP-Level sind, bitte ich ebenfalls um Erklärung, wie dies in meinem Fall praktisch funktionieren soll. Es wäre wirtschaftlich nicht nachvollziehbar, wenn ich erst weiteres Geld einzahlen müsste, obwohl bereits ein sehr hoher Saldo auf meinem Konto besteht und dieser noch nicht vollständig ausgezahlt wurde.

Ich bitte deshalb um eine Prüfung durch eine entscheidungsbefugte Stelle, nicht nur durch den allgemeinen Support.

Zur außergerichtlichen und gütlichen Beilegung der Angelegenheit bin ich bereit, eine wirtschaftliche Vergleichslösung zu prüfen. Ich wäre bereit, auf einen Teilbetrag von 18.000 € zu verzichten, sofern Boomerang Casino im Gegenzug einen Betrag von 300.000 € kurzfristig als Einmalzahlung auszahlt.

Diese Auszahlung würde ich bevorzugt in Kryptowährung, konkret in Bitcoin (BTC), erhalten. Aus meiner Sicht wäre dies für alle Beteiligten einfacher und schneller als eine klassische Banküberweisung, insbesondere bei einem Betrag dieser Größenordnung. Die genaue BTC-Wallet-Adresse würde ich erst nach schriftlicher Bestätigung der Vergleichslösung und der Auszahlungskonditionen mitteilen.

Aus meiner Sicht ist dieser Vorschlag gerechtfertigt und stellt eine faire Win-Win-Situation für alle Beteiligten dar. Boomerang Casino könnte den Fall kurzfristig und endgültig abschließen, während ich im Gegenzug bereit wäre, auf einen erheblichen Teilbetrag zu verzichten und die Angelegenheit einvernehmlich zu beenden.

Diese Bereitschaft erfolgt ohne Anerkennung einer Rechtspflicht und ohne Verzicht auf bestehende Ansprüche. Ein Verzicht auf den Differenzbetrag würde ausschließlich nach vollständigem und unwiderruflichem Zahlungseingang erfolgen. Bis dahin bleibt mein Anspruch auf Auszahlung des vollständigen Guthabens ausdrücklich bestehen.

Bitte bestätigen Sie mir schriftlich, dass dieser Vorschlag an das zuständige Management oder eine entscheidungsbefugte Abteilung weitergeleitet wurde.

Mit freundlichen Grüßen

Franklin Warda

Quick update,

Currently, there is still 316,000 in the account and 1,000 euros are in the payout phase in the form of 2 x 500 euros per transaction.

• 6000 euros have been transferred so far.

Kurzes update,

aktuell sind es noch 316.000 auf dem Konto und 1000 Euro sind in der Auszahlung in form von 2 mal 500 Euro pro Transaktion.

• 6000 Euro sind bisher überwiesen worden.

Hello everyone,

thank you for the update.

Dear Boomerang Casino,

I understand your explanation that the VIP level and withdrawal limits are determined automatically by the system and cannot be adjusted manually. However, I still believe it is important to clarify the mechanism behind these levels more transparently, especially in a case involving such an unusually high verified balance.

At this stage, I would therefore kindly ask you to explain more specifically:

• what criteria are used to determine VIP level progression,
• whether there are any publicly available thresholds or requirements for higher levels,
• and how a player is realistically expected to increase their VIP level in a situation where they already hold a very large locked balance that can only be withdrawn slowly under the current limits.

Even if exact internal formulas cannot be disclosed, a clearer practical explanation would help assess whether the current system is being applied reasonably in this case.

Dear Franklin,

thank you as well for your detailed response and for staying engaged in the process. I understand that the current withdrawal structure can feel very slow given the size of your balance, but for now it is important to continue using the standard withdrawal limits as they are currently applied on your account. Please keep submitting withdrawal requests within the allowed daily/weekly limits, as you have been doing so far.

I would also like to ask whether your account provides access to any statistics or activity overview, such as total deposits, wagering volume, VIP points, turnover, or similar account metrics.

If such information is available, please share screenshots or details here in the complaint thread. It may help us compare your account activity against the casino’s VIP structure and better understand whether the current VIP level appears proportionate.

For now, I will wait for both your update and the casino’s clarification.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.