Buran Casino - Il ritiro del giocatore è ritardato.

I withdrew €400 and somehow it disappeared from my player account immediately after a day, but it hasn't been credited to my bank account. I spoke to the people in the live chat who said it should arrive today or tomorrow.

Habe mir 400€ auszahlen lassen und irgendwie sind die sofort vom Spieler Konto verschwunden seit einem Tag und aber nicht meinem Bankkonto gutgeschrieben worden , habe mit den Leuten aus dem Live Chat geredet die meinten sollte heute oder morgen ankommen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when the incident happened?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I spent a week in contact with live chat and was assured each time that the €400 had been released and that I didn't need to worry about it being paid out. Now they're telling me there was a system error and I can't withdraw the €400 even though the wagering requirement has been met. I even have photographic evidence of the confirmation that there are no problems.

Ich habe mich eine Woche lang mit dem Live Chat in verbinden gesetzt und mir wurde jedes Mal versichert das die 400€ freigegeben worden sind und ich mir keine Gedanken machen muss das es mir auf jedenfall ausgezahlt wird jetzt sagt man mir es gab ein systemfehler und ich kann die 400€ nicht auszahlen lassen obwohl die umsetzt Bedingung erfüllt worden ist . Habe sogar Beweis Fotos von der Bestätigung das es keine Probleme gibt

Doesn't that count as confirmation that everything is okay?

Das zählt doch als Bestätigung das alles inordnung ist oder nicht ?

If it was a system error, then the casino should be liable.

Wenn es ein systemfehler war muss doch das Casino dafür haften

Even in the history it says it's closed, but I was never paid the €400.

Sogar in den Historie steht es als abgeschlossen mit den 400€ wurden mir aber niemals ausgezahlt

Will I finally get my money back from Burancasibo after waiting for almost two weeks?

Bekomme ich jetzt endlich mein Geld von burancasibo seit 2wochen warten fast

Can someone tell me what's going on?

Kann man mir jetzt sagen was los ist ?

Hello Secrwttown2901,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Is there still a possibility, after so much time, that I will get paid as a cook?

Besteht den dann noch die Möglichkeit nach so viel Zeit das ich Koch mein Geld bekommen tuhe ?

I don't think I'll ever see my money again, so much time has passed without any response.

Glaube sehe mein Geld niemals ,so viel Zeit vergangen ohne Rückmeldung

I'm starting to feel really cheated. I haven't heard anything from you for over two weeks about what's finally happening with the €400 I owe. That's a lot of money, and I want it now. I've been waiting for about three weeks since the payment was supposed to be made.

Langsam komm ich mir echt verarscht vor seit über 2 Wochen keine Rückmeldung von euch was jetzt endlich mit den 400€ von mir ist ,das ist echt ne Menge Geld um die es geht und ich will es jetzt mal langsam haben ingesamt warte ich schon 3 Wochen oder so seit der Auszahlung

Dear Secrwttown2901,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Secrwttown2901,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru