Cadoola Casino - L'account del giocatore è stato chiuso senza motivo.

Greetings

On the first Sunday of July 9, 2026, my gaming account at this casino was blocked without any warning or reason.

I am currently unable to access it either to play or to withdraw my funds.

I kindly request that you provide me with a detailed explanation as soon as possible regarding the reasons for closing my account and, if applicable, a refund of the disputed amount, which corresponds to the balance on my account before it was blocked. I await your response.

Best regards.

[Edited]

Salve

Nel primo domeriggio del giorno 9/07/2026 mi e stato bloccato il conto di gioco di questo casinò senza alcun preavviso ne motivo.

Mi trovo attualmente impossibilitato ad accedervi ne per giocare ne per prelevare i miei fondi.

Vi chiedo cortesemente di fornirmi quanto prima una spiegazione dettagliata sulle ragioni della chiusura del mio conto ed eventualmente il rimborso dell importo contestato il quale corrisponde al saldo del mio conto prima che esso fosse bloccato. Resto in attesa di un vostro riscontro.

Cordiali saluti.

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Only and exclusively slots, verification was never asked of me, I practically did not obtain winnings given that the balance I have in the account is the one I had deposited

Solo ed unicamente slot, la verifica non mi e stata mai chiesta,non ho praticamente ottenuto vincite dato che il saldo che ho sul conto sono quelli che avevo depositato

Hello BubbaPolice,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Have you contacted the casino customer support via email to ask about the reason why your account was blocked? If so, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

The casino gave me this answer to sum it up in short they just said that the account was closed at their pleasure without giving me any reason

Il casino mi ha dato questa risposta per riassumerla in breve hanno solo detto che il conto e stato chiuso a loro piacimento senza darmi alcuna motivazione

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear BubbaPolice,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Cadoola Casino representative to join this conversation.

Dear Cadoola Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear BubbaPolice,

Thank you for reaching out to us.

Please be informed that your case is currently under review and we will contact you as soon as possible with further information.

We thank you for your understanding.

Kind regards,

Cadoola Team

Dear Cadoola Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear Mirka,

Thank you for your patience.

We would kindly ask you to check your emails where we provided you with further details of this case.

Kind regards,

Cadoola Team

Dear Cadoola Casino,

Please send me player's game log (excel file as downloaded from the system) confirming the data on the screenshots. Please make sure. that it is identifiable, that the account belongs to this player.

Thank you.

Dear Mirka,

Thank you for your reply.

Please be informed that we provided you with additional information in this case via email.

Thank you for your cooperation.

Kind regards,

Cadoola Team

Dear BubbaPolice,

I am communicating with the casino outside of this thread. I will notify you, if there are any updates.

Thank you for your patience.

Dear Cadoola Casino,

I am waiting for the evidence requested per email last week, since evidence provided previously isn't sufficient.

We are extending the timer by 7 days. If the casino fails to provide sufficient evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka,

thank you for your reply and patience.

Please check your emails where we send you the additional information.

However, please be informed that those additional requested information have been send to you already on the 11.08. However, we resend the email again.

We hope this helps to clarify the case.

Kind regards,

Cadoola Team

Hello BubbaPolice,

We would like to update you that due to Mirka, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Mirka has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Mirka will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru