Caliente Casino - Il giocatore dichiara che il pagamento è in ritardo.

I played with the $1000 bonus they give you when you register. I correctly met the rollover requirements and had $1700 pesos available for withdrawal. I made a $200 peso deposit to be able to withdraw, played those $200, and was left with $1700. I made the withdrawal on July 9th and sent my documents for account verification. They accepted the verification but rejected the withdrawal, leaving me with only $200 pesos, which I played and lost. This is an unfair scam. I demand my $1700 pesos back. Here is proof of the rejected withdrawal and that they only left me with $200 pesos in the account.

Jugué con el bono de 1000 que da al registrarte cumplí correctamente el rollover que pide y tenía disponible para retirar $1700 pesos, realize el depósito de $200 pesos para poder retirar jugué esos $200 y me quedaron los $1700 realize el retiro el 09 de julio y mandé mis documentos para verificación de cuenta, me aceptaron la verificación pero me rechazaron el retiro y solo me dejaron $200 pesos el cual jugué y los perdí ,eso es una trampa injusto, exigo mis $1700 que me quitaron.aqui dejo pruebas del retiro rechazado y solo me dejaron $200 pesos en la cuenta

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Dear Yessil980,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Yessil980,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Yessil980,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru