Casinia Casino - Il ritiro del giocatore è stato posticipato.

Hello, I've been waiting three weeks for my withdrawals to be processed. The casino's policy states that withdrawals take 3-5 days to process. I've been waiting since the 25th and they still haven't been processed.

Buenas, llevo esperando 3 semanas para que se procesen mis retiros. En la política del casino pone que tardan de 3-5 días en procesar los retiros. Llevo desde el 25 esperando y no se procesan.

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Dear Pizo15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before?
• Could you please show the current status of your withdrawal request? Please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean