Casino Intense - I tentativi del giocatore di autoescludersi vengono ignorati.

I want to close or ban my gaming account due to game addiction

And I have applied several times by email and of course by chat nobody is interested in that and there is no valid email address I have been waiting for an answer for 4 months

Ich mōche mein spiel konto schließen oder sperren auf grund spiel sucht

Und habe mehr mals per Email beantragt und natürlich per chat niemanden interessiert das und es gibt auch keine gültigen Email Adresse ich warte seit 4 monaten auf eine Antwort

Dear arian9595,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino terms and conditions and found this:

20. SELF EXCLUSION

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain to you the all future steps and what is needed from you.

  • email:[email protected]

Please keep in mind that Self-Exclusion is permanent for the set time span and will not be undone for your own protection. 

During Self-Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self-Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Have you tried contacting the casino using the email and requesting the self-exclusion that way? Would you be able to forward emails with the original request of self-exclusion to my email [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear arian9595,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We've received the following message from the player:

"Guten Tag Herr tomas

Danke für ihre hilfe mein spiel konto bei casino intense ist endlich gerade gesperrt. Ich bedanke mich ganz herzlich 

Mit freundlichen Grüßen 

Valizadeh "

Dear arian9595,

I'm glad to hear that your game account has been closed. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru