Casino Midas - Il conto del giocatore è stato chiuso e i prelievi sono stati ritardati.

Hello,

I've been playing at this casino for years, and not a single withdrawal has been made on time. Every single one has had to be canceled prematurely, and when I tried to play again, not a single bet has won... Suspicious. That's why I'm claiming over €10,000; I'm talking about numerous withdrawals of more than €3,000.

Furthermore, several attempts to close the account due to pathological gambling diagnosed years ago were ignored by the casino, with the consequent deposits, instead of closing the account as is their duty, more advertising, more deception, making my problem chronic (expert reports).

At this point, I'd been avoiding it for months, but I've suffered a relapse (and I've lost count of how many times), with the following repercussions for my health. The withdrawal, for €2880, was canceled again, I bet that amount again, and it was another blatant rip-off by Casino Midas; I was scammed once more. They haven't responded to my messages.

For all these reasons, for failing to comply with their safe gaming obligations, for the harm done to my health, and for the amounts lost, I am legally demanding from the casino a minimum of €10,000, or a larger amount if applicable, and I am also demanding a fine from the authorities for this type of fraudulent site.

I ask for your help in formally addressing this incident, to prevent it from happening again, and to take corrective action against criminals like those responsible for Casino Midas.

Thank you for your help.

Warm greetings.

Hola,

Llevo con el casino años, ni una sola retirada a tiempo, todas se han tenido que cancelar antes de tiempo y al volver a jugar el dinero ni una sola apuesta ganadora... Sospechoso. De ahí reclamar SOBRE los 10000€, les hablo de numerosas retiradas de más de 3000€.

Por otra parte, varios intentos de cerrar la cuenta por juego patológico con diagnóstico desde hace años, caso omiso por parte del casino, con los consiguientes depósitos, en vez de cerrar la cuenta como es su deber, más publicidad, más engaños, cronificando mi problema (informes de expertos).

Llegado este punto, llevaba meses evitandolo, pero he sufrido una recaída (y ya no sé culpables de cuantas), con la siguiente repercusión sobre mí salud. La retirada, por un valor de 2880€, otra vez cancelada, otra vez apostado esa cantidad y otro robo descarado por parte de Casino Midas, estafado nuevamente. Sin respuesta a mis mensajes.

Por todo esto, por incumplir con sus obligaciones de juego seguro, por ver mi salud afectada, y por las cantidades perdidas, reclamo al casino por vía legal la cantidad de 10000€ mínimo, o en su caso una cantidad mayor y reclamo también una multa por parte de las autoridades a este tipo de sitios fraudulentos.

Les pido ayuda para gestionar con carácter formal esta incidencia, que no vuelva a repetirse y un correctivo para maleantes como los responsables de Casino Midas.

Agradezco su ayuda.

Un saludo cordial.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please specify the website of the casino to exclude the possibility of error?
• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion via email and separately to any VIP manager you are in contact with, if applicable, and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Midas Vault Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas