Casinozer - Il giocatore richiede il rimborso dopo l'emissione del deposito.

I deposited €537 today alone, and since a bonus was advertised, it says I should contact support to receive the free spins. There's no live support option on the site, and they don't respond to emails, even after multiple attempts.

I would most like to get my deposits back because this is completely unacceptable and, in my opinion, borders on fraud.

Ich habe alleine nur heute 537 Euro eingezahlt und da ein Bonus ausgeschriben wurde heißt es das man den support kontatieren soll um diese Freispiele zu erhalten. Auf der Seite ist kein Live Support zu finden und über Email reagiert man auch nicht auch nicht nach mehren Mails.

Amm liebsten würde ich meine einzahlunegn zurück erhalten weil so etwas geht gar nicht und grenzt meiner meinung schon Betrug.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

According to the promotional guidelines, the activation of the promo code requires you to contact customer support directly. I have checked the casino's website and noticed that the live chat feature is available in the bottom left corner of the page.

Have you tried contacting the live chat in order to activate the promotion?

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Attila