Cazeus Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

I requested a payout on October 27, 2025, which stated it would take 3-5 days. Those 3-5 days have passed since yesterday, and the payout status is still "Processing." Nothing has changed. When I inquire via the service chat, I only receive the response that they are sorry and that they are looking into it.

Habe am 27.10.2025 die Auszahlung beantragt, wo stand es dauert 3-5 Tage. Diese sind seit gestern vorbei und der Stand der Auszahlung steht immer noch auf Bearbeitung. Es hat sich also nichts geändert. Auf Nachfrage im Service Chat bekommt man immer nur die Aussage es tut ihnen leid und es wird sich drum gekümmert.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pascal91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don't know, but other platforms manage this faster. Deposits can be made in seconds, but what about withdrawals? Then the platform shouldn't be saying 3-5 days. Apparently, delays are very frequent.

Ich weiß ja nicht aber andere Plattformen schaffen dies auch schneller. Einzahlen kann man im Sekundentakt und auszahlen? Dann darf die Plattform nicht schreiben 3-5 Tage. Es kommt ja scheinbar häufig, sehr häufig zu Verzögerungen.

And what I find really strange is that the processing status hasn't changed. It still says the same thing as on Monday, see attachment.

Und was ich halt sehr komisch finde ist das der Bearbeitungsstand nicht weiter geht. Es steht nach wie vor dasselbe dran, wie am Montag, siehe Anhang.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pascal91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila