CoinBets777 Casino - Il giocatore dichiara che il pagamento è in ritardo.

I made my withdrawal request for $500 on 5/12/25 since I’ve been told everything from it’s done ,it’s with prosessing,it’s in the finance department to someone claiming they did escalate it I have over 15000 in my account and just want to get it into my acc I’ve given my bitcoin adress multiple times but now there absolutely no getting threw to them iv tried live chat which I tell them the issue then just ignore me same with email

iv even had someone msg them while

to me they spoke about the issue explained what has happend then asked me to log on and ask for a specific someone that was working then ghosted us both

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Dear Harryjohn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Harryjohn,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Sorry I was locked out of this account and made another and submitted a claim on that so I withdraw this

Hello Harryjohn,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Harryjohn, could you please confirm whether you currently have access to your account?

Dear Harryjohn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.