Daytonaspin Casino - Il prelievo del giocatore è stato ritardato ed è in corso la verifica.

I made the withdrawal request on May 20th. I also sent documents requested for verification. After 2 weeks they cancelled the withdrawals and asked me for documents that I hadn't asked for before. I sent these documents also making a withdrawal request. After a week it was cancelled and then they told me that I had to send some documents back because they weren't visible. Other days have passed and the verification is still pending, even the withdrawals, so they've been going like this for a month.

Ho fatto la richiesta di prelievo il 20 maggio ho mandato anche documenti richiesti per la verifica,dopo 2 settimane mi hanno cancellato i prelievi e mi hanno chiesto documenti che non mi li chiesto prima ho mandato questi documenti facendo anche richiesta di prelievo dopo una settimana viene cancellato poi dicendomi che devo rimandare alcuni documenti perché non sono visibili sono passati altri giorni e la verifica e ancora in sospeso anche i prelievi quindi da un mese girano cosi

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Dear Maria1208,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina