DoradoBet Casino - L'account del giocatore è bloccato.

Hello, good afternoon. I'm having a problem with this casino. I recently opened an account and completed the account verification process, so it was already verified. I made a deposit, placed some bets on online blackjack, and made my first withdrawal without any issues. The next day, the withdrawal went through without a problem; the money appeared in my account. The following day, I made some deposits, lost money, then made a final deposit and recovered all my losses, so I proceeded to request a withdrawal. The withdrawal appeared as approved; I was just waiting for the funds to be deposited. A little while ago, I tried to log into my account, but I'm getting an error message. It won't let me in, as if my account is blocked. I need the casino to give me an answer because my money is stuck there, and now I can't even access my account. Please, I need your help to resolve this issue.

Hola buenas tardes. Tengo un problema con este casino, abrí la cuenta hace poco, hice el proceso de verificación de cuenta por lo que ya tenia la cuenta verificada. Deposite, hice algunas apuestas en blackjack online, hice mi primer retiro y no tuve problemas, al otro dia se hizo el retiro efevtivo y no tuve problemas, apareció el dinero en mi cuenta. Al otro dia hice algunos depósitos, perdí, luego hice un último deposito y recupere todo lo que había perdido por lo que procedí a solicitar un retiro. Resulta que el retiro me aparecia como aprobado, solo faltaba que me depositarán. Hace un rato intente entrar a mi cuenta y me da un error, no me deja entrar, como si tuviese la cuenta bloqueada. Necesito que el casino me dé una respuesta ya que tengo mi dinero secuestrado allí y ahora ni siquiera puedo entrar. Por favor necesito de su ayuda para resolver el problema.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Flavio_Vega,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long (give approximate date) you were a player at the casino and when exactly your account was blocked?
• Could you please let me know how much real money balance remains in your account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding not able to access account? Send emails or chat transcripts to my email at [email protected] or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean