Dragonia Casino - L'account del giocatore è stato chiuso.

Hi, I'm having a problem with this casino. After I won some money playing the Pragmatic and Hacksaw slots, they decided to suspend my account even though I still had funds in my Dragonia account.

My account was suspended on February 3rd, so we're talking about a problem that has been going on for almost 2 months now.

I've contacted them several times via email to recover my remaining balance (which I don't remember exactly how much it is, but I assume it's €500 because I can still see that amount on PlayID (a wallet connected to this casino).

Even though I have contacted the casino several times, I have not yet been able to resolve this issue, and all the casino's responses are limited to saying that I have to wait for my issue to be resolved.

This type of response is absolutely unacceptable as it has been more than 40 days now.

I demand that the casino finally pay my remaining balance so that this matter can be closed.

I hope you can help me.

Thank you

Salve, ho un problema con questo casino che - dopo aver vinto dei soldi giocando alle slot pragmatic e hacksaw - ha deciso di sospendere il mio conto nonostante avessi ancora fondi nel mio conto Dragonia.

Il conto mi è stato sospeso il 3 Febbraio, quindi parliamo di un problema che si protrae da quasi 2 mesi ormai.

Li ho contattati diverse volte via email per recuperare il mio saldo residuo (che non mi ricordo a quanto ammonta esattamente, do per scontato che siano 500€ in quanto su PlayID (un wallet collegato a questo casino) posso ancora visualizzare quella somma.

Nonostante io abbia contattato diverse volte il casino, non sono ancora riuscito a risolvere questo problema e tutte le risposte del casino si limitano a dire che devo aspettare per la risoluzione del mio problema.

Questo tipo di risposta non è assolutamente accettabile in quanto sono passati più di 40 giorni ormai.

Esigo che il casino paghi finalmente il mio saldo residuo così da chiudere questa vicenda.

Spero possiate aiutarmi.

Grazie

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

1. Had you completed verification before you lost access to the account?
2. Were your winnings accumulated while a bonus was active, or without an active bonus?
3. Could you please let me know if the casino provided any specific reasons for the closure of your account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina