Dudespin Casino - Il ritiro del giocatore è stato posticipato.

Dudespin Casino are not paying anything out nor do they want KYC documents from me.

On the 7th April i played dudespin casino and won 4038€. I made a 300€ deposit using Eth and i got the same amount as bonus. The casino have a max withdraw limit of 500€ and not get anything so far. Chat say you must email support and support do not respond.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please provide a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while your bonus was active?
• Have you been able to successfully contact customer support? Which communication channels have you tried?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

No i have not received any withdrawals from this Casino and i play slots. I have attached screenshots from my account.

Thank you for your assistance with this.

Demi D.

Thank you for your reply.

• Could you please confirm whether you completed the wagering requirements of the bonus before submitting your withdrawal request?
• Additionally, have you received any response from the casino’s email support in the meantime?

Thank you in advance for your clarification.

Dear SuperDLD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes everything completed. I had 3x500€ on withdraw and since the 8th April i have received 1 payment of 500€ that was processed on the 4th of may. They say upto 72hrs. This is not the case.

Dear SuperDLD

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear SuperDLD,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Dudespin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawals have not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear SuperDLD,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with the withdrawal requests and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,   

Dudespin Casino

they are now paying

? Still waiting Dudespin.

Dear SuperDLD,

We kindly request that you upload or attach the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.

The following documents are required. 

• We need photographs of your ID for both the side front and back both clearly visible with no information hidden and an additional photo of you holding the ID card next to your face. It should be a government-recognized ID, e.g. Passport, Driver's license, etc. All 4 corners of the document must be visible, and the document should not be a scanned or a screenshot.

• Selfie holding your ID, against our site (our website DudeSpin to be seen in your selfie). The selfie can be taken with any other device. We only want a clear selfie as per the requirement.

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile. 

If you are unable to upload the documents then please attach the document as a reply to email we recently sent to you. 

We look forward to receiving these details at your earliest convenience.

Kind regards,

Dudespin Casino team.

Thank you, Dudespin Casino, for the update!

Dear SuperDLD,

I would kindly ask you to submit the required documents to the casino and please let me know once this has been done.

Thank you very much in advance.

Hi Martina,

I have completed the verification section. 3x500€ is pending.

Dear Dudespin Casino,

can you please give us an update regarding the pending request? Thank you very much!

Still nothing from Dudespin Casino. They do not even reply to emails. Its a terrible experience. Ongoing wait since beginning of April. Seems like they only open up verification just to add further delay which was only done recently.Why pay a little then nothing for months and then ask for verification when i make a complaint? You did the same on Wildsino.

Dear SuperDLD,

We would like to let you know that we cannot proceed with your pending withdrawal requests until the verification is completed. At the moment your account status is: Not verified. Because we never received the requested documents from may 29, 2026.

We kindly suggest you to please upload the documents requested on May 29, 2026.

If you face any difficulty related to uploading the requested documents then please attach and send it as a reply to the email we had sent to on May 29, 2026.

We look forward to receiving these details at your earliest convenience.

Kind regards,

Dudespin Casino team.

Thank you, Dudespin Casino, for the update!

Dear SuperDLD,

I would kindly ask you to submit the required documents to the casino and please let me know once this has been done.

Thank you very much in advance.