Duospin Casino - L'account del giocatore è stato chiuso e le vincite sono state confiscate.

Good evening,

I would like to file a complaint regarding the closure of my account on Duospin.com and the confiscation of my real balance of approximately €1,500.

I'd like to point out right away that I accept the closure of my account without hesitation, but I totally contest the confiscation of my real balance, which I believe to be unjustified.

The casino informed me that the closure was due to alleged violations of points 9.1 and 9.3 of the Terms and Conditions, but the reason given is extremely general and contains no concrete evidence or reference to specific plays, behaviors, or activities I allegedly engaged in.

Their response does not state:

– what "incorrect" strategy I would have used;

– which bets or gambling patterns would be considered "minimal risk";

– what technical logs would demonstrate system abuse;

– on what date or session the alleged infringement occurred.

I've asked the casino for more details and technical support, but so far I've only received standard, non-specific responses.

I therefore believe that the confiscation of the balance is not justified, as it is based on vague reasons and is not supported by evidence.

I kindly ask CasinoGuru to look into this matter and request the casino to:

concrete evidence of the alleged violations; detailed logs of the disputed games; the legal basis for the seizure of the real balance; an impartial review of the decision. I am available to provide screenshots, emails, and any information useful for evaluating the case.

Thanks for your assistance.

Buonasera,

desidero aprire un reclamo riguardo la chiusura del mio account su Duospin.com e la confisca del mio saldo reale di circa 1.500€.

Preciso fin da subito che accetto senza problemi la chiusura del mio account, ma contesto totalmente la confisca del saldo reale, che ritengo ingiustificata.

Il casinò mi ha comunicato che la chiusura è avvenuta per presunte violazioni dei punti 9.1 e 9.3 dei Termini e Condizioni, ma la motivazione fornita è estremamente generica e non contiene alcuna prova concreta o riferimento a specifiche giocate, comportamenti o attività che avrei effettuato.

Nella loro risposta non è indicato:

– quale strategia "scorretta" avrei utilizzato;

– quali scommesse o pattern di gioco sarebbero considerati "a rischio minimo";

– quali log tecnici dimostrerebbero un abuso del sistema;

– in quale data o sessione si sarebbe verificata la presunta violazione.

Ho richiesto al casinò maggiori dettagli e prove tecniche, ma finora ho ricevuto solo risposte standard e non specifiche.

Ritengo quindi che la confisca del saldo non sia giustificata, in quanto basata su motivazioni vaghe e non supportate da evidenze.

Chiedo gentilmente a CasinoGuru di esaminare il caso e di richiedere al casinò:

la prova concreta delle presunte violazioni;i log dettagliati delle giocate contestate;la base legale per la confisca del saldo reale;una revisione imparziale della decisione.Sono disponibile a fornire screenshot, email e qualsiasi informazione utile alla valutazione del caso.

Grazie per l’assistenza.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duospin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please describe your gameplay in the casino in your own words?
• Is your player's account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas