Eurobet.it Casino - Il ritiro del giocatore è stato ritardato dal 2013.

Good evening, I am writing to you because this website has been holding my funds (over 500 euros) since March 2013, and despite the 180 days allowed according to the adm regulations, they continue to delay and no longer respond to support emails. Is it possible to intervene? Thank you.

Buonasera, vi scrivo poichè il sito in questione trattiene i miei fondi (sopra le 500 euro) da marzo 2013 e nonostante siamo ben oltre i 180 giorni da regolamento adm si ostinano a prendere tempo e non rispondono neanche piu' all'assistenza tramite email. E' possibile intervenire? Grazie.

Hello manukappa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eurobet.it Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, account verified and then suspended in March 2023 for verification of personal data. then there was a various exchange of emails and even phone calls but I was told that the account would be blocked for up to two years. Then, about two weeks ago, I wrote back but I didn't get any response. and they no longer even have a telephone number to contact them. I played both casino and betting and the balance inside the account is real, no bonus.

Si, account verificato e poi sospeso a marzo 2023 per verifica dati anagrafici. poi c'è stato un vario scambio di email e anche delle telefonate ma mi è stato detto che il conto sarebbe stato bloccato anche fino a due anni. In seguito, circa due settimane fa, ho riscritto ma non ho avuto alcuna risposta. e non hanno neanche piu' un numero telefonico verso cui contattarli. Giocavo sia al casinò che alle scommesse e il saldo all'interno del conto è reale, nessun bonus.

Hello manukappa,

Please forward the communication between you and the casino regarding this matter to [email protected].

Done, thanks

Fatto, grazie

Hello manukappa,

We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.