ExciteWin Casino - Il ritiro del giocatore è posticipato di due mesi.

Ladies and Gentlemen

Unfortunately, I haven't received any information about the timing of my withdrawal. The 1-3-day deadline for bank transfers has passed, and unfortunately, I've seen (also here in the forum) that it can take several weeks with this provider, with alternating data exchanges, which just keeps you waiting. Therefore, I would like to ask if you could help me. I would be very grateful for a quick solution. The casino's customer service only sends generic replies. The finance department is unreachable.

Sehr geehrte Damen und Herren,

leider bekomme ich keinerlei Informationen zum Zeitpunkt meiner Auszahlung. Die Frist von 1-3 Tagen bei Banküberweisungen ist verstrichen und leider habe ich (auch hier im Forum) gesehen, dass es bei diesem Anbieter mehrere Wochen dauern kann mit einem abwechselnden Datenaustausch, womit man nur die ganze Zeit hingehalten wird. Dementsprechend würde ich Sie bitten, wenn Sie mir helfen könnten. Ich wäre Ihnen sehr sehr dankbar für eine schnelle Lösung. Der Kundenservice des Casinos verschickt nur noch 0815 Antworten. Die Finanzabteilung zu erreichen ist nicht möglich.

Dear Ruslan961, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ExciteWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ruslan961,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina