Fantastic Bet Casino - L'account del giocatore è stato chiuso senza motivo.

I created a Fantasticbet account on March 18, 2026, without any problems. I made deposits that same day, placed bets, and withdrew money. However, that same afternoon, I placed sports bets, then made another deposit, placed blackjack bets, and won, reaching a balance of $260,750. After that, I tried to place more sports bets, but it said I was blocked. Then I tried to withdraw the money, but I got the same message: "Client blocked." My session then closed, and when I tried to log in, it still said "Client blocked." I contacted the casino's customer service, and they told me they blocked my account because I already had an account created with that email address, which I didn't remember, since that account is from 2018, I think. However, they let me create the new account, deposit, and bet without problems. When I tried to withdraw the money, they blocked my account, and now they aren't giving me any answers.

Me creé una cuenta en fantasticbet el día 18-03-2026, sin ningún problema, realicé depósitos el mismo día, realicé apuestas e hice retiros de dinero, sin embargo, ese mismo día en la tarde, realicé apuestas deportivas, luego un depósito de dinero, realicé apuestas en blackjack y gané, llegando a tener un saldo de $260750, luego de esto, intenté realizar apuestas deportivas, pero me decía que estaba bloqueado, posterior a esto, intenté retirar el dinero, pero el mismo mensaje, cliente bloqueado, luego se cerró mi sesión, y al intentar ingresar, me aparecía cliente bloqueado, me comuniqué con servicio al cliente del casino, y me dijeron que bloquearon mi cuenta porque ya tenía una cuenta creada con ese correo, cosa que yo no recordaba, ya que esa cuenta es del 2018 creo, pero sin embargo me dejaron crear la nueva cuenta, depositar y apostar sin problemas, y cuando intenté retirar el dinero me bloquearon la cuenta y ahora no me dan respuestas.

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Dear Landito22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you have passed the KYC verification in both your accounts?

Could you please confirm when was the last time you accessed your original account?

Have you utilized any bonuses on either of your accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila