Fast One Casino - Il prelievo del giocatore viene annullato e le vincite sono limitate.

I won 400e from the casino and tried to withdraw it, but the casino canceled the withdrawal, claiming that I had more than one account with that casino, even though this is not the case. I asked them to check my information with the security team, but they refused to do so. I also asked which email address my other alleged account was created for, but they refused to give me this information either. They returned the winnings as bonus money that can be wagered 20x.

Voitin ko kasinolta 400e ja yritin kotiuttaa ne, mutta kasino perui kotiutuksen väittäen minulla olevan useampi tili kyseiselle kasinolle, vaikka näin ei ole. Pyysin heitä tarkistamaan turvallisuustiimin kanssa tietoni, mutta tähän eivät suostuneet. Kysyin myös mille sähköpostiosoitteelle toinen väitetty tilini olisi tehty, mutta tätäkään tietoa eivät suostuneet minulle antamaan. Voittosumman palauttivat 20x kierrätettävänä bonusrahana.

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Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hi!

Thanks for your quick reply.

it is possible, my sister and her husband play at many online casinos and we live in the same household.

I have not completed the kyc because I did not know that one had to be done, and I was not asked to do one.

I have not had any active bonuses with a real money balance.

Dear Player,

Thank you for your response. Have you tried asking them whether they have an account at Fast One Casino? If they do, could there be a chance that you both accessed the casino from the same device?

Furthermore, have you ever utilized bonuses while playing at this casino?

Thank you in advance for your reply.

Hello!

I only play on my mobile phone, and no one else has played on my mobile phone.

I played the welcome free spins at the casino before making a deposit and if I remember correctly, a certain bonus percentage was added to my deposit, but I wagered it according to the rules.

hei!

pelaan ainoastaan kännykälläni, eikä kukaan muu ole minun kännykällä pelannut.

pelasin kasinolla tervetuliaisilmaispyöräytykset ennen talletusta ja jos oikein muistan talletukseeni lisättiin jonkin suuruinen bonusprosentti, mutta sen kierrätin sääntöjen mukaisesti.

Dear Player,

Thank you for your response. Could you please advise what payment method have you used for depositing? Was it registered in your own name? Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you in advance for your cooperation.

Hello!

I have paid either directly from the card or by bank transfer, unfortunately I don't remember which way I paid. I probably paid from my Revolut account.

Both are in my name.

I have not used any cloaking software to change my real location.

Hei!

Olen maksanut joko suoraan kortilta tai sitten tilisiirrolla, nyt valitettavasti muista kummalla tavalla maksoin. Todennäköisesti maksoin revolutin tililtäni.

Molemmat ovat minun nimissäni.

En ole käyttänyt maskausohjelmistoja muuttaakseni todellista sijaintiani.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila