FatPirate Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

Hello, I won some money at this casino and when I tried to withdraw it, they just kept giving me all sorts of excuses. It was an AI that claims to be human, and the support email was the same. I have two pending withdrawals, one for 90 euros and another for 217. My account is verified and everything seems fine, but it's been under review since the 25th.

Hola, gane en este casino un poco de dinero y al intentar retirarlo no ponen más que excusas de todo tipo una IA que dice que es humana,y el correo electrónico de soporte lo mismo, tengo 2 retiros pendientes uno de 90 euros y otro de 217 ,mi cuenta está verificada y todo está correcto, pero está en proceso de revisión desde el día 25

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lvasko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, my withdrawal was refunded, and I requested it again, minus about 7 euros, which I ended up winning over 500 euros with playing roulette. Now I'm worried about the same thing happening again. I have two withdrawals, one of 200 euros and another of 300 euros, because I have a withdrawal limit, and I still have 200 euros left in my casino account. I hope they pay me. Thank you very much for your attention; it's difficult to get help with these cases. Thank you so much. Best regards, and I'll write again in about 14 days if everything is still the same.

Hola, me han devuelto el retiro ,lo he vuelto a solicitar,menos una parte unos 7 euros, que al final he ganado más de 500 euros con ellos en la ruleta,, ahora me temo lo mismo, ahora tengo,2 retiradas una de 200 euros y otra de 300 por qué tengo un límite de retirada,,y se me han quedado 200 euros en el casino en mi cuenta,espero que me paguen, muchas gracias,por la atención,es difícil que te atiendan por estos casos,,,de verdad que gracias,un saludo y en 14 días o así os escribo si todo sigue igual,,,,

Dear lvasko,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear lvasko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.