FeliceBet Casino - La richiesta di prelievo del giocatore è in ritardo.

They don't withdraw money, facial recognition was done, ID card information was entered, account information, bank statements and passport information were entered, but the money never comes. Really crappy place

Eivät kotiuta rahaa kasvo tunnistus tehty henkilökortti tiedot laitettu .tilititiedot tiliotteet ja passista tiedot laitettu aina vaan ei tule rahat.todella paska paikka

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino reviewed and approved all the documents you submitted for the verification of your identity?
• When was the last time you submitted an identity document to the casino for KYC verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Could you please specify whether you currently have any pending withdrawal requests in your account? If so, when did you submit them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika